A/R Specialist

Watchpoint Logistics, Inc.•Burlingame, CA

2h•$36 - $44

About The Position

The A/R Specialist plays a key role in supporting the company’s financial health by ensuring a smooth and accurate order-to-cash process. This position focuses on timely invoicing, consistent follow-up, and clear communication with customers and internal partners. Success in this role comes from being organized, dependable, and steady under pressure while maintaining positive working relationships. You will join a mid-sized, growing company with a collaborative accounting team of 8 professionals. We value a supportive, team-oriented environment where individuals are encouraged to contribute, ask questions, and continuously improve processes together. This role is well-suited for someone who takes pride in accuracy, follows through on commitments, and enjoys working in a structured, service-focused environment.

Requirements

Intermediate to Advanced Excel skills (XLOOKUPs, Pivot Tables) for reconciling large datasets from multiple sources and reporting.
Reliable, consistent, and accountable in meeting deadlines and following through on responsibilities.
Strong attention to detail with a focus on accuracy and completeness.
Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner
Ability to collaborate effectively across teams while maintaining a respectful and service-oriented approach.
Follow established procedures while remaining open to feedback and continuous improvement.
Comfortable applying policies consistently while preserving positive working relationships.
Receptive to feedback and willing to adjust approach as needed.
Organized and able to manage multiple priorities in a structured environment.
Bachelor’s degree in accounting or related field and 4+ years of relevant experience in B2B accounts receivable, credit, and collections experience, with a strong understanding of accounting principles or equivalent combination of education and experience.

Nice To Haves

Experience with ERP or accounting software, such as Sage Intacct is a plus.

Responsibilities

Support the full accounts receivable cycle, including preparing and distributing invoices, credit memos, adjustments, refunds, and customer statements with a high degree of accuracy.
Maintain a consistent and organized approach to managing a high-volume portfolio, ensuring timely follow-up and steady progress on outstanding balances.
Monitor invoice delivery through customer portals, ensuring submissions are completed accurately and on time; work collaboratively to resolve any issues and prevent recurrence.
Review daily cash postings completed by third-party partners to confirm accuracy and completeness; research and resolve discrepancies in a timely and methodical manner.
Conduct professional and courteous collection outreach, maintaining clear and detailed records of all communication and follow-up actions.
Follow up on outstanding balances with persistence and patience, using a calm and solutions-oriented approach to support timely resolution.
Apply credit hold policies consistently and communicate account status clearly and respectfully with internal teams.
Partner closely with Accounting, Sales, and Operations to resolve account questions and support positive, long-term customer relationships.
Assist with new customer setup, including gathering documentation and supporting structured credit review processes.
Support credit evaluations by reviewing internal payment history alongside external credit data and documenting findings clearly.
Maintain accurate and well-organized customer records, ensuring data integrity across systems and credit monitoring tools.
Monitor credit alerts and communicate potential risks in a timely, objective, and well-documented manner.
Respond to customer inquiries with professionalism, clarity, and a service-focused mindset, ensuring issues are fully resolved.
Prepare and distribute regular AR reports, including aging summaries and status updates, with a focus on accuracy and consistency.
Support month-end close activities through reliable reporting, reconciliations, and proper documentation.
Contribute to process improvements by identifying practical opportunities to enhance accuracy, consistency, and efficiency.
Participate in team initiatives and provide support on additional projects as needed.