Abuse Investigator

OpenAI • San Francisco, CA

10d • Remote

About The Position

As an Abuse Investigator on the Intelligence and Investigations team, you will be responsible for detecting and/or reviewing malicious uses and activities of our platform and disrupting actors that abuse our policies and other harmful behavior. This will require expert understanding of our products and data and experience investigating threat actors. You will also respond to time sensitive escalations, especially those that are not caught by our existing tools and safeguards. This role requires deep domain-specific expertise in identifying, understanding, and mitigating risk from violent attacks and behavior, and terrorist-related activity. You’ll need experience investigating sophisticated and harmful threats and the ability to navigate ambiguous signals in a complex and adversarial threat environment. You’ll need a proven ability to quickly learn new processes, systems and team dynamics while thriving in ambiguous, rapidly changing, and high-pressure environments. This role will work PST hours and is remote-friendly, though you’re welcome to work from our San Francisco, New York, or Washington, DC offices if desired. The role will include resolving urgent escalations outside of normal work hours and on-call shift work. Investigations will involve sensitive content, including sexual, violent, or otherwise-disturbing material, to include child safety-related content. As such, you should have strong resiliency in managing similar high stress environments in the past.

Requirements

• Have deep expertise in counterterrorism and violent activity mitigation, ideally developed through law enforcement, legal, government, crisis response, social work, behavioral analysis units, special operations or similar environments
• Have strong familiarity with technical investigations, especially using SQL and Python, in a government/military, think tank setting, and/or tech company
• Have at least 12+ years of experience tracking or assessing threat actors in counterterrorism and/or violent activity domains, or conducting professional casework involving violent offenders, extremist actors, or high-risk individuals (e.g., through law enforcement investigations, threat assessment, behavioral analysis, psychology, or licensed social work) or in handling
• Have at least two years of experience helping to develop automated approaches to accomplishing your work

Nice To Haves

• Experience in presenting analytic work in public or policy settings
• Speak another language, in addition to English

Responsibilities

• Review leads, investigate activity and disrupt abusive operations in partnership with our policy, legal, and integrity teams focused on violent and terrorist activities, especially associated with time sensitive threat to life risks
• Develop abuse signals and tracking strategies to help proactively detect harmful activity on our platform
• Identify operational workflow improvements and processes that expedite work while still mitigating risk
• Communicate investigation findings from your work with stakeholders internally and, at times, externally
• Develop a categorical understanding of our products and data, and work with technical teams to improve our data and tooling
• Support an on-call process and role that requires rapid threat triaging, investigation, mitigation, sound judgement and concise briefing to senior leadership
• Be someone people enjoy working with and appreciate the opportunity to help others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed