Academic Advisor, Guild

Bellevue University•Bellevue, NE

About The Position

Primary Function: This position enrolls and advises students into Bellevue University’s courses leading to graduation by using effective consultative techniques and excellent customer service skill sets. The focus is placed on building strong relationships with students as their trusted advisor by identifying and understanding their needs, ensuring timely responses to questions and delivering ongoing follow up to assist students in all phases of enrollment. This position will coordinate with offices handling financial aid, transcript and application processing, student financial services, and student accounts to assure that students encounter streamlined, best in class service while pursuing and completing a Bellevue University course, program, or degree.

Requirements

Education: Bachelor’s degree required.
Experience: Minimum of three (3) years of experience in enrollment or advising of students preferred.
Computer skills: Proficiency in using Microsoft Office products.
Excellent customer service skills with strong verbal and written communication skills needed to assist students and facilitate a resolution to problems.
Detail oriented and good organizational skills.
Must be adaptable and can self-initiate and manage a diverse set of activities while sometimes operating under stressful, time-sensitive deadlines.
Requires the ability to maintain a strict level of confidentiality in the handling of student information.
Must be able to work in a fast-paced environment and handle multiple tasks simultaneously, while producing timely quality work.
Ability to work independently and also part of a team.

Responsibilities

Uses effective enrollment management procedures to provide high-quality customer service to Guild students.
Builds and maintains relationships with students, and university support departments including financial aid, registrar, business office, faculty, and staff to ensure a smooth process for students ensuring “best in class” service to students at all levels.
Works to ensure that the Guild strategic business service level agreements including enrollment goals, retention expectations, and student experience metrics are met.
Provides students with a personalized degree plan and discussion around a realistic tailored approach in finishing all requirements leading to graduation.
Consults with students regarding financial resources available
Counsels and advises students on their academic (i.e., student status, grades, etc.) responsibilities.
Keeps apprised in their area of expertise and continuously looks for innovative opportunities to improve processes and system efficiency/effectiveness resulting in the “best in class” service to students
Makes recommendations to leadership to improve efficiency/effectiveness of existing processes to decrease application to registration timelines.
As a learning community moderator, facilitates knowledge sharing within a community to help members benefit and derive value from their participation.
Enters student data in an accurate and timely manner in University information systems including Salesforce and Campus Solutions..
Receives and tracks student information for student financial records while ensuring information is accurate and complete and distributed appropriately.
Performs other duties as requested.