Academic Support Coordinator II

University of Central Florida • Orlando, FL

1d • $48,722 • Onsite

About The Position

Upward Bound Project ACE: The Upward Bound Project ACE (Achieving Academic and Career Excellence) program is designed to provide opportunities for fundamental support to participants in their preparation for college entrance. The goal is to increase the rate at which participants complete high school education and graduate from institutions of post-secondary (college, technical) education. Our goal is to recruit participants into the Upward Bound program, retain them, graduate them, and get them ready for post-secondary education admittance and graduation. The Opportunity: The Academic Support Coordinator II is a highly student‑facing position within UCF’s TRIO Upward Bound Project ACE. It supports low‑income, first-generation high school students at Apopka High School by providing academic advising, coordinating college‑readiness programming, facilitating workshops, and maintaining strong relationships with school partners and families. If you’re energized by student‑facing work and passionate about advancing educational access, this role offers the opportunity to make a direct and lasting impact. The Coordinator is a full-time year-round position, reporting to the Manager of the Upward Bound Program (ACE). This position will split work between UCF's Main Campus and Apopka High School. This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted. This is a visiting and renewable position. Visiting positions are based on circumstances, such as funding sources, which control the length of time for which the position is available. Position will be renewable up to a period of four years.

Requirements

• Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position, now or in the future.
• Position requires a valid Class E driver’s license.
• This position may involve driving to various locations on and off campus to conduct University business.

Nice To Haves

• Experience working with high school students, particularly first-generation, at-risk, and low-income students.
• Program development experience related to advising, student support, and/or career planning.
• Demonstrated skill in delivering presentations or workshops.
• Experience with TRIO or other federally funded academic access programs.
• Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.
• Mission driven, empathetic, and student-centered mindset.
• Skill in building trust and rapport with students, parents, and school partners.
• Strong written and verbal communication skills, including documentation and reporting.
• Adaptable and flexible in a fast‑paced, student‑focused environment.
• Empathy and the ability to support students facing academic, social, or personal barriers.

Responsibilities

• Delivers services to program participants both virtually and in-person at AHS, ensuring comprehensive support in alignment with program goals.
• Collaborates with the Manager to meet internal objectives and improve service delivery.
• Tracks students' academic progress, including advising, course selection, and graduation requirements, while developing and monitoring Individual Academic Plans (IAPs).
• Reviews report cards and academic performance to create tailored academic success plans for students.
• Designs and delivers a college readiness curriculum, including workshops on college access, financial literacy, career exploration, and family engagement.
• Researches and stays updated on higher education trends to enhance evidence-based decision-making for student success.
• Maintains accurate student records, updates participation data in the Blumen database, and documents student involvement in project services.
• Analyzes data and generates monthly reports to inform the Manager of program progress and areas for improvement.
• Implements recruitment, orientation, interviews, and intake processes to enroll the required number of students as mandated by the Department of Education.
• Establishes and maintains relationships with target schools, community stakeholders, and families to support outreach efforts.
• Coordinates and participates in academic, social, and cultural events such as college yours, community service, and leadership activities.
• Develops and supervises the student leadership activities.
• Develops and supervises the student leadership committee to enhance student engagement and personal development.
• Assists in planning and executing both the academic year and summer programs to ensure high-quality student experiences.
• Develops and distributes a monthly program newsletter to keep students and parents informed of upcoming opportunities and achievements.
• Other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level