Access Control Tech

Cook & Boardman Group•Phoenix, AZ

About The Position

The Access Control Technician plays a key role in our Security Integration Division, bringing technical expertise in installing, configuring, and servicing access control and video surveillance systems in commercial, multifamily residential, hospitality, education, government, detention, and other facilities. This role supports both new construction and renovation projects, often in coordination with our doors and hardware divisions. The ideal candidate will have hands-on experience, a strong technical foundation, and a customer-focused approach.

Requirements

1+ years of experience installing and servicing access control and surveillance systems in commercial environments
Familiarity with electronic hardware and devices such as card readers, strikes/maglocks, door contacts, request-to-exit devices, and network/IP cameras
Understanding of network architecture and basic IP configuration (static IP, subnet, gateway, etc.)
High school diploma or equivalent required; technical certifications or trade school a plus
Proficient in the use of hand tools, power tools, and testing equipment
Ability to read and interpret blueprints, wiring diagrams, and technical manuals
Detail-oriented with strong organizational and multi-tasking skills
Solid written and verbal communication skills for interacting with clients, teammates, and leadership
Comfortable working on ladders, lifts, or at heights, and in construction environments
Flexibility to work nights, weekends, or extended hours when needed to meet project deadlines
Commitment to safety procedures and maintaining clean and secure work areas

Nice To Haves

Experience in programming and configuring access control software (e.g., Lenel, Genetec, Avigilon, AMAG, Openpath, etc.) is strongly preferred
Low voltage electrical license preferred or ability to obtain

Responsibilities

Interpret and follow shop drawings, riser diagrams, and project plans to ensure accurate and timely field installations
Install, program, and troubleshoot access control systems, card readers, electric locks, power supplies, control panels, and video surveillance components (e.g., CCTV cameras, NVRs)
Pre-assemble and test system components prior to field installation to ensure operational integrity
Pull and terminate low voltage wiring, including Cat5e/6, coaxial, and structured cabling systems
Coordinate with door and hardware technicians to ensure seamless integration with physical access systems
Interface with general contractors, facility managers, and other on-site personnel to ensure compliance with site requirements and scope of work
Perform diagnostics and respond to service calls, identifying root causes and implementing corrective actions
Document work performed, including time tracking, materials used, and system configurations
Ensure installations comply with industry standards (BICSI, EIA/TIA) and manufacturer specifications
Other relative duties as assigned