Access Coordinator III

University of Arkansas System•Little Rock, AR

9d•$16

About The Position

This role plays a vital front-line role in delivering an exceptional patient experience. Serving as a trusted resource for patients, this position supports scheduling, billing, and payment inquiries while ensuring accurate patient data collection and timely billing and collections. Working under general supervision, the role proactively coordinates appointments, resolves scheduling conflicts, and supports smooth patient access to care. The position requires the ability to perform all functions of the Access Coordinator I and II levels and contributes broadly to patient care operations as needed. Ideal candidates are organized, patient-focused, and motivated by improving both systems and the patient experience. If you are ready to make an impact, we encourage you to apply!

Requirements

High school diploma/GED, plus three (3) years of customer service or healthcare experience required.
Knowledge of basic medical terminology required.
Good communication skills.
Computer/basic keyboard skills.
Telephone etiquette skills and general knowledge of office machines, including printers and scanners.
Excellent customer service skills.

Responsibilities

Interacts with and assists the public in a professional and friendly manner as needed.
Demonstrates effective communication skills; communicates accurately with complete information; maintains strict confidentiality when necessary.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
Consistently utilizes communication devices and keeps accurate records as required.
Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assists internal and external stakeholders as needed with exceptional customer service.
Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
Conducts pre-registration as needed, inputs and/or updates accurate patient information.
Create new patient charts.
Clean and maintain equipment.
Pick up and deliver mail to the mailroom and ensure the waiting room is clean.
Issue school/work excuses, sends out no-show letters, and takes patient photos.
Responsible for canceling and rescheduling appointments as requested.
Conducts insurance verification and benefits explanation by running eligibility on patients; requests outside records and gathers outside medical records from referrals, and files patient charts as needed.
Conducts authorizations and pre-certifications; tracks pre-authorizations and maintains referrals.
Enters benefit and authorization information.
Collects and posts payments and issues receipts.
Responsible for reconciliation of daily deposit & batch dollars, and must complete the deposit agreement.
Counsels patients on all related financial information, i.e., hospital discounts and speaking with MCPG about payment arrangements.
Attends required training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs assessment.
Maintains required job skill competencies and completes skill assessment annually.
Completes and maintains documentation of continuing education hours.
Performs other duties as assigned.