Access Scheduling Coordinator - Call Center

RIVER VALLEY BEHAVIORAL HEALTH•Owensboro, KY

1d•$16 - $19•Onsite

About The Position

Key Responsibilities Scheduling & Intake Coordination Schedule initial appointments for new clients in accordance with agency guidelines and clinical availability. Gather and document accurate demographic, insurance, and referral information. Coordinate scheduling for specialty programs and services as assigned. Ensure appropriate provider assignment based on client needs, service type, and payer requirements. Maintain scheduling accuracy within the electronic health record (EHR) system. Support team needs through additional responsibilities as appropriate. Community & Partner Coordination Serve as the primary point of contact for hospitals, law enforcement, and other referral sources requesting evaluations or services. Communicate clearly and professionally with community partners to facilitate timely service access. Track and follow up on referral requests to ensure completion and documentation. Administrative Support Verify insurance information and communicate financial policies as needed. Maintain accurate records and documentation of scheduling activities. Monitor appointment availability. Participate in team meetings and ongoing training to improve access workflows. Why Choose RiverValley Behavioral Health? RiverValley Behavioral Health is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact. We offer: Competitive pay Comprehensive benefits (health, dental, vision, Telehealth) Paid time off + 9 holidays Retirement plan options Tuition reimbursement + free CEUs Clinical supervision Wellness & employee assistance programs Mileage reimbursement for work related travel Public Service Loan Forgiveness (PSLF) - eligible employer QualificationsEducation & Experience High school diploma or equivalent required Skills & Competencies Excellent customer service and interpersonal communication skills. Strong organizational skills with the ability to manage multiple priorities. Ability to remain calm and professional in high-pressure or urgent situations. Attention to detail and accuracy in data entry and scheduling. Ability to handle sensitive and confidential information appropriately. Strong problem-solving and critical-thinking skills. Work Environment Fast-paced behavioral health setting. Frequent phone and computer use. Interaction with individuals experiencing mental health crises or urgent needs. Key Attributes for Success Compassionate and service-oriented mindset. Professional and dependable. Team-focused with a collaborative approach. Committed to improving access to care and supporting community partnerships.

Requirements

High school diploma or equivalent required
Excellent customer service and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Ability to remain calm and professional in high-pressure or urgent situations.
Attention to detail and accuracy in data entry and scheduling.
Ability to handle sensitive and confidential information appropriately.
Strong problem-solving and critical-thinking skills.
Compassionate and service-oriented mindset.
Professional and dependable.
Team-focused with a collaborative approach.
Committed to improving access to care and supporting community partnerships.

Responsibilities

Schedule initial appointments for new clients in accordance with agency guidelines and clinical availability.
Gather and document accurate demographic, insurance, and referral information.
Coordinate scheduling for specialty programs and services as assigned.
Ensure appropriate provider assignment based on client needs, service type, and payer requirements.
Maintain scheduling accuracy within the electronic health record (EHR) system.
Support team needs through additional responsibilities as appropriate.
Serve as the primary point of contact for hospitals, law enforcement, and other referral sources requesting evaluations or services.
Communicate clearly and professionally with community partners to facilitate timely service access.
Track and follow up on referral requests to ensure completion and documentation.
Verify insurance information and communicate financial policies as needed.
Maintain accurate records and documentation of scheduling activities.
Monitor appointment availability.
Participate in team meetings and ongoing training to improve access workflows.