Access Specialist I

HUTCHINSON CLINIC P A INC•Hutchinson, KS

9d•Onsite

About The Position

Role: Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Essential Functions & Responsibilities: As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time.

Requirements

Previous call center or other customer service experience preferred
High School Education or GED equivalent
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Ability to operate communications equipment or systems
Utilize sound judgement in handling patient complaints
Ability to deal with the public efficiently, politely, and effectively
Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook
Requires manual dexterity sufficient to operate a computer keyboard
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts

Responsibilities

Provide assistance to all individuals contacting the Hutchinson Clinic
Scheduling appointments
Collecting/verifying patient demographics
Sending messages to the appropriate provider offices
Provide positive and professional impression while providing efficient, patient focused customer service
Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol
Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate
Accept payment on account via Phreesia system upon request of patient
Obtain and enter accurate patient demographic information into PM System
Work as a member of a team with flexibility to meet the needs of the department
Meet or exceed established department benchmarks and/or quality indicators set for position level
Attend training events and meetings upon request
Consistently demonstrate good use of time and resources
Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA)
Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures
Performs other duties that may be assigned from time to time