Accessible Services Manager, Streets Division, San Francisco Municipal Transportation Agency (9174)

City and County of San Francisco•San Francisco, CA

19d•Onsite

About The Position

The Manager of Accessible Services, under general policy direction of the Director of Taxis, Access & Mobility Services, provides strategic leadership to ensuring the accessibility of San Francisco’s transportation system. This role oversees one of the largest paratransit programs in the Bay Area and leads systemwide initiatives to expand mobility options for seniors and individuals with disabilities. The Manager is responsible for ensuring compliance with the Americans with Disabilities Act (ADA), shaping capital program priorities, and fostering collaboration with community stakeholders, while balancing fiscal responsibility and high-quality service delivery. The SFMTA Accessible Services Program ensures that San Francisco's transportation system is accessible for older adults and individuals with disabilities by overseeing services such as fixed-route transit, paratransit, and emerging mobility options, meet or exceed relevant accessibility standards. This includes oversight of the Paratransit program, monitoring fixed route accessibility, providing input on the accessibility of streets and transit capital projects, shaping expectations for emerging mobility services, and operating the Regional Transit Connection (RTC) Discount ID Card office to support reduced fares. Some essential duties in these task areas are outlined below.

Requirements

Possession of a baccalaureate degree from an accredited college or university
Five (5) years of professional-level experience in transportation related services or a related field interpreting and/or monitoring and/or enforcing accessibility legislation such as the Americans with Disabilities Act.
Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations
Three (3) years supervising professional-level staff.

Nice To Haves

Masters degree from an accredited college or university.
Proven leadership experience in public transportation, paratransit, mobility management, or a related field.
Expertise in ADA compliance, accessibility standards, and equitable transportation planning.
Strong skills in staff development, performance management, and cross-functional coordination.
Demonstrated organizational skills, including the ability to effectively manage and prioritize multiple projects in a time-sensitive environment.
Excellent communication, negotiation, and public engagement skills, including experience collaborating with people from a broad range of socioeconomic and ethnic backgrounds.
Track record in federal funding acquisition, capital planning, and/or policy development.
Commitment to equity, safety, sustainability, and improved mobility for all San Franciscans.

Responsibilities

Oversees the SFMTA paratransit program, ensuring safe, reliable, ADA compliant, and customer-focused service for the City & County of San Francisco in collaboration with the Paratransit Program Manager.
Oversees the Paratransit Program Manager’s work on budgets, contracts, and service provider performance to ensure operational efficiency, fiscal accountability, and high-quality service delivery.
Guides the Paratransit Program Manager in conducting outreach and engagement with the senior and disabled community, including overseeing the staffing support for the Paratransit Coordinating Council, to inform service planning and improvements.
Partners with the Paratransit Program Manager to develop and implement data-driven strategies that strengthen accessibility, reliability, and equity in paratransit service delivery.
Provides senior oversight of accessibility across fixed route Muni services—including light rail, bus, trolley, historic streetcar, and cable car—in collaboration with designated program staff to ensure ADA compliance.
Supervises staff responsible for training Operators and Muni personnel to ensure high-quality service for seniors and individuals with disabilities.
Directs and guides staff in conducting outreach to the senior and disability communities, including staffing of the Multimodal Accessibility Advisory Committee, to solicit input on accessibility projects.
Supervises the Manager of the RTC Discount ID Office, who oversees the issuance of approximately 11,000 IDs annually to qualified seniors and individuals with disabilities.
Oversees staff involvement in the development of vehicle specifications for all modes to ensure ADA compliance and optimal design for seniors and individuals with disabilities.
Reviews staff recommendations on transit facility designs for ADA compliance and user friendliness; guides the development and delivery of projects to improve accessibility, including the planning, design, and construction of new accessible light rail stops.
Collaborates with planning, engineering, and operations teams to integrate accessibility priorities into major capital projects, streetscape improvements, parking changes, and Quick Build projects.
Ensures that new facilities are compliant with Public Right-of-Way Accessibility Guidelines (PROWAG) and other relevant accessibility legislation.
Serves as a representative on the SFMTA’s Transportation Capital Committee, influencing project delivery standards and long-term investment decisions.
Pursues and manages external funding opportunities to support accessibility improvements and capital enhancements.
Leads the development and implementation of agency-wide accessibility policies and strategies that align with SFMTA’s equity and sustainability goals.
Provides direction and mentorship to a multidisciplinary team of planners, analysts, and support staff.
Establishes performance metrics, workflows, and accountability structures to strengthen team effectiveness and promote cross-departmental collaboration.
Monitors relevant California Public Utilities Commission (CPUC) proceedings (including the Access for All Act and autonomous vehicle legislation) and submit agency comments on proposed rulings.
Tracks federal, state, and local accessibility-related legislation to inform policy positions and ensure agency compliance.
Builds and maintains strong relationships with disability advocates, riders, community groups, and government partners.
Directs public engagement efforts to ensure accessibility initiatives reflect community needs and priorities.
Oversees events, campaigns, and outreach programs that promote accessibility awareness and participation.
Serves as the agency liaison with Office of Disability & Accessibility (ODA), San Francisco Public Works Disability Access Coordinator, and other citywide ADA Coordinators.