Account Administrator

NEW ERA CAP LLC•Westwood, MA

About The Position

The Account Administrator main function will be to service our Custom Order business from both internal and external customers. Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.

Requirements

Bachelor’s degree
2-3 Customer Service experience strongly preferred
Strong writing, mathematical and communication skills required
Extremely organized, highly energetic, ability to multi-task
Strong computer skills including Microsoft Office programs; Excel review
Ability to speak clearly, effectively and openly both in person and on phone
Demonstrated commitment to teamwork and customer satisfaction

Responsibilities

Handle all concerns in a timely manner- i.e. invoice copies, tracking etc.
Assisting assigned colleague(s) with day-to-day operations
Request images for any items being sold online or as directed by colleagues
Upload images to customer FTP sites for ecommerce business
Gathers setup data for orders, including cost and ticketing information
Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock
Understand the order cycle from first contact to shipping of goods
Monitor orders within our system to ensure customer satisfaction is met
Maintain an updated item master
Manage ticketing bibles and Invoice catalog for all orders
Manage return authorizations and shipment discrepancies
Ensure account bibles are updated and distributed to all departments’ i.e. ticketing, packing, stock positions, online business etc.
In-depth knowledge of all systems and processes
Request and manage inventory moves within distribution center
Provide tracking information
Communicate daily with assigned Account Service Reps as needed
Other duties and responsibilities as directed