Account and Relationship Manager

Wolters Kluwer•Austin, TX

19d•$47,600 - $81,250

About The Position

About the Role: As an Account & Relationship Manager, you will play a crucial role in building and maintaining effective long-term relationships with a portfolio of clients. You will support more senior team members in identifying and developing new sales opportunities, while learning the essentials of account management. Your contributions help enhance customer satisfaction and drive revenue for the organization.

Requirements

Communication: Ability to articulate ideas and information clearly both verbally and in writing.
Customer Service: Basic understanding of customer service principles and practices.
Product Knowledge: Basic familiarity with the organization's products or services.
Data Entry: Proficiency in entering and maintaining data accurately.
Problem-Solving: Basic ability to identify and resolve straightforward issues.
Organization: Ability to maintain organized records and manage time efficiently.
Interpersonal Skills: Ability to build relationships with clients through positive interactions.
Sales Tools: Familiarity with basic sales software and CRM systems.

Responsibilities

Assist in identifying potential clients and new business opportunities.
Conduct initial outreach and establish first contact with potential customers.
Support sales presentations and product demonstrations.
Maintain accurate records of customer interactions and sales activities.
Respond to basic customer inquiries and escalate complex issues to senior team members.
Assist in preparing sales reports and tracking performance metrics.
Learn and understand the products/services offered by the organization.
Help coordinate meetings and gather customer feedback.
Participate in team strategy sessions.
Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.