Account Clerk 2

Tennessee Board of Regents • Chattanooga, TN

4d

About The Position

The Account Clerk II is responsible for all cashier functions related to student fee payments and department deposits. The Account Clerk II is on the front line providing student support via phone, e-mail, text, chats and one-on-one communication with the students, parents and departments.  The position’s responsibilities also include reconciliation of foreign student insurances and student liability insurances with the Banner System, tracking the information in the Bursar’s Office shared drive and transmitting data and/or payment information to the insurance agencies and /or TBR. The Account Clerk II oversees and trains the Bursar’s Office staff in the scanning and indexing of documents in to the BDMS system. The Account Clerk II is responsible for maintaining and storing Cashiering information which includes TouchNet, Cafeteria Credit Card Machines and Banner daily transactions data, reconciliations and back-up documentation for all cashiers and departmental deposits.

Requirements

• High school graduate or equivalent.
• At least one year experience in cash handling; modern office practices, procedures and equipment including on-line computer systems.
• Effective oral and written communication consistent with interpreting and explaining student accounts, policies and procedures.
• Ability to evaluate student and parent situations (routine and/or crisis) and make decisions using sound judgment; to maintain confidentiality; to handle multiple, simultaneous work demands; to maintain flexibility and be able to adapt to change.
• Ability to provide training and leadership on the BDMS System.

Nice To Haves

• Experience working with the Banner Student Information System.
• Higher Education Software: Banner, Argos, and TouchNet

Responsibilities

• Receive and process various payments, including student and departmental deposits.
• Provide student support via phone, e-mail, text and in person.
• Oversees Promise-to-Pay Initiative, coordinating with other departments and TBR schools to track the continuous enrollment requirement.
• Reconcile foreign student insurance with the Director of Multicultural and International Service.
• Reconcile liability insurance monthly against Banner Finance and provide data information to TBR for payment.
• Oversee the Banner Document Management Suite. Provide support and troubleshooting for the Bursar’s Office staff as it relates to BDMS.
• Perform difficult clerical accounting and reporting functions involving financial accounts.
• Promote, support, and participate in student recruitment and retention efforts.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED