Account Consultant

GR Metrology•Grand Rapids, MI

16h

About The Position

Join a West Michigan Best and Brightest Company as an Account Consultant to support business growth through account development, opportunity qualification, and long‑term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high‑quality service execution.

Requirements

Experience in account management, sales support, or customer‑facing roles (2-4 years)
Bachelor’s degree in Sales, Business or related field strongly desired
Strong communication and relationship‑building skills
Ability to manage multiple customer interactions and sales opportunities simultaneously
Experience with CRM systems and quoting processes
Detail‑oriented with strong organizational and follow‑up skills
Self‑motivated with a growth‑oriented mindset

Responsibilities

Qualify new sales opportunities within both prospective and existing accounts
Generate profitable revenue by preparing accurate quotes and closing sales opportunities
Identify and pursue expansion opportunities within current customer relationships
Establish, onboard, and develop new customer accounts
Take ownership of new sales opportunities from initial inquiry through close
Cultivate strong, long-term customer relationships to support successful service execution
Manage customer service interactions via email, phone, chat, and website inquiries
Conduct post‑sale follow‑ups to ensure satisfaction and encourage repeat business
Train customers and prospects on optimal processes for working with the organization
Create, maintain, and follow up on quotes and customer inquiries
Communicate proactively with sales and cross‑functional teams regarding ongoing projects, new accounts, and service issues
Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery
Verify, enter, and maintain customer and opportunity data within the CRM system
Monitor customer activity and pipeline data within CRM to drive informed sales actions
Assist in the development and communication of company marketing initiatives
Identify qualified product or service leads within targeted markets
Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities
Take initiative to improve processes, add customer value, and support departmental and organizational goals