Account Coordination Specialist

Defense Holdings, Inc.•Boston, MA

5d•Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking an Account Coordination Specialist to assist account teams with client communications, project tracking, and administrative coordination. The ideal candidate will ensure seamless client service and operational support. This role requires strong attention to detail, organizational skills, and the ability to manage multiple client accounts.

Requirements

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in account coordination, client services, or administrative support.
Proficiency in Microsoft Office Suite and CRM tools.
Strong organizational, communication, and interpersonal skills.
Ability to manage confidential client and account information responsibly.

Nice To Haves

Experience supporting government contracting or defense clients.
Familiarity with client onboarding and account support processes.

Responsibilities

Coordinate account activities and communicate updates to clients and internal teams.
Track account deliverables and deadlines.
Maintain accurate account records and documentation.
Prepare account reports, presentations, and client correspondence.
Assist account managers with onboarding, meetings, and client communications.
Support administrative tasks for account operations.
Generate account performance metrics and reporting.
Ensure account documentation aligns with company standards and compliance policies.
Work closely with sales, client services, and operations teams to support account needs.
Assist leadership in improving account processes and workflows.