Account Coordinator - Client Success

USA TODAY Co.

14d•$13 - $25•Remote

About The Position

The Account Coordinator position will provide an excellent experience to Gannett's SMB Clients. This position handles the post sales customer support which includes accurate and timely order entry, product fulfillment, and ad delivery that meets client expectations. Post-sales support is provided for print display and digital products.

Requirements

Ability to learn multiple technologies and systems to manage print and digital orders and campaigns.
Dedication to meeting client expectations and requirements.
Strong attention to detail with excellent organizational and problem-solving skills.
Strong written and verbal communication.
Thrives under pressure and can multi-task in a deadline-driven environment.
Embraces change with a natural curiosity to learn new products and processes.
Self-directed, open to coaching, and willing to work with others toward a common goal.
Accessible and approachable with clients, peers, leadership, and other internal partners.
Awareness of and respectful of differences in others, & willingness to contribute to building a positive culture.

Responsibilities

Ability to manage and navigate multiple order entry and fulfillment systems.
Complete orders with high degree of accuracy.
Use Salesforce to manage day to day activities including cases, calls, emails, & updating of client contact info.
Contact clients for creative if not received from sales.
Upload creative into ATOL, using best practices to achieve first time right proofs.
Review and coordinate proof changes with clients, approving final creative in ATOL.
Traffic artwork and resolve ad scheduling issues to ensure ads publish correctly and on time.
Communicate with designIQ and pagination teams as needed.
Understand and meet publication deadlines for creatives, including early holiday deadlines.
Fulfill digital product.
Troubleshoot and resolve ad issues using best practices and support resources.