Account Coordinator - Contact Center

OPENLANE•Carmel, IN

5d•Remote

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!

Requirements

1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
A high level of detail-oriented experience
A flexible understanding and desire to work overtime in times of high volume
Excellent computer skills with Google Workspace
Strong time management, organizational, and written/verbal communication skills
A professional nature and proper phone etiquette
A desire to grow your career within the department and learn new functions of the organization

Responsibilities

Communicate internally on client requests as the situation warrants additional approvals or follow-up.
Assist our Senior Account Managers in problem solving
Provide conflict-resolution as needed all while maintaining a professional demeanor

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement