Account Executive - Healthcare Professionals

MedPro Group • Fort Wayne, IN

5d

About The Position

Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
In this role, you will…

Requirements

• Bachelor’s degree or relevant experience and/or basic knowledge of insurance industry.
• Current Indiana Property & Casualty License or must meet Indiana state licensing requirements within 90 days of hire date.
• Ability to maintain consistent/dependable work schedule.
• Proficient with Microsoft Suite applications (Outlook, PowerPoint, Word, Excel), familiarity with CRM tools a plus.
• Experience in team environment including an ability to connect with peers, and customers; active listening skills; clearly and effectively shares information verbally.
• Ability to draft/revise communication professionally via multiple communication channels to deliver information in a clear and concise manner with diverse audience.
• Proven ability to manage escalating situations while maintaining composure, triage and escalate as needed.
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and requests received via phone, fax, email and through the imaging system in the required timelines, building and managing long-term relationships.
• Actively listen and work with customers to research and resolve a wide variety of issues appropriately escalating issues when necessary.
• Acknowledge and address customer's requests for additional products or services and submit to appropriate team member, if needed.
• Function as an expert on Medpro's website to assist customers with self-serve functions, credentialing letter requests, online payment information, policy copy, etc.
• Collect basic customer information for application submission to underwriting (UW); increase anticipation of UW questions as experience increases.
• Demonstrate accuracy in processing/communicating information to customers and documenting available information.
• Utilize customer relationship management (CRM) tool and other internal teams to manage and renew assigned book of business.
• Identify at risk accounts, using appropriate tools and resources to retain the account and/or reduces losses.
• Work with customers to resolve late payment issues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level