Account Executive

Echo Health Inc•Westlake, OH

4h•Onsite

About The Position

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience. ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast-paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry. We are seeking an Account Executive to develop and maintain strong relationships with clients, helping to achieve retention and growth objectives year over year. This role serves as a liaison between clients and various operational teams. The Account Executive collaborates with product owners, senior leadership, and other team members to ensure the most effective service delivery model. Success in this position requires establishing and maintaining relationships with relevant internal partners and working collaboratively across business functions to meet customer needs.

Requirements

Bachelor's degree (B. A. or B.S) from a four-year college or university, or equivalent combination of education and experience
3+ Years of Account Management required
Must be proficient with MS Office tools, including MS Word, MS PowerPoint, and Excel
Must be able to work in a fast-paced, ambiguous environment and quickly adapt to change
Must be able to quickly sort through complex subject material by using strong analytical skill-set; ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Effective communicator with a proven ability to build relationships and efficiently manage crucial conversations

Nice To Haves

Specific knowledge of Medicare Part D and the role of Pharmacy Benefit Managers and the health plan is preferred
Some travel will likely be necessary

Responsibilities

Build relationships with assigned clients and guide fellow team members in managing the client relationships they are responsible for
Support the service & administration of ECHO products to achieve client satisfaction and profitable growth
Monitor client activity and Monthly Scorecards for assigned book of business, identify and report on trends and variances
Proactive and reactive support of client issues
Identify retention strategies and product enhancement opportunities to promote retention and organic growth through client feedback
Serve as an escalation point to ensure resolution of issues to client satisfaction; provision of feedback and status updates; conducting and delivering Root Cause Analysis and Corrective Action Plans where required
Ensure ongoing communication with the client by attending annual, semiannual, and/or quarterly meetings/phone calls
Obtain feedback on the utilization of ECHO’s client-facing applications
Assist new client implementations and begin building new relationships with new clients being onboarded
Conduct regularly scheduled client surveys; review and report results to Sr. Leadership. Propose solutions where applicable.
Analyze client performance, support client initiatives, understand each client individually and retain this information for the organization in our Client Relationship Management (CRM) tool
Be knowledgeable of the healthcare system and payer industry
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.