Account Management (Non-IC) Senior Associate - Hybrid - Express Scripts

About the position

The Account Management Senior Associate will provide support to the Account team of their assigned Clients/Coalition(s). The Senior Associate will provide analytics, standard and non-standard reporting, and project support as requested. The primary focus for the position is executing on client-specific operational and administrative deliverables. To function effectively in the model, the Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Senior Associate's performance is by way of both the Account Team and client satisfaction.

Responsibilities

• Manages day-to-day client reporting/administrative requests submitted by the account team.
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handle Billing and Rebates research.
• Work on Ad-hoc Projects as needed.
• Ensures that a shared global email box stays organized and work is accurate and timely.
• Serve as a voice of the client within Express Scripts to drive continuous service improvement and accountability with enterprise partners.
• Coordinates deliverables with internal operational departments to ensure client satisfaction and retention.
• Attend client support meetings as needed.
• Can sometimes assist the Account Management team by providing client facing support.

Requirements

• Bachelor's degree in related field or 2+ years relevant experience.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
• Strong Microsoft Excel skills preferred.
• Excellent verbal, written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Responsiveness, relationship building and Accountability.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Knowledge of the healthcare and PBM industry preferred.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.