Account Manager - Absence

ComPsych Corporation

5d•$48,000 - $68,000

About The Position

We are seeking an experienced Account Manager to join our Absence Customer Success team. The Account Manager will proactively manage a book of business comprised of ComPsych’s customers. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. Our Absence Account Manager will ensure that our service delivery is flawless and will maximize the opportunities to sell additional service lines. This individual reports directly to our Absence Customer Success Manager and works closely with the entire department.

Requirements

2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
Bachelor’s degree required, Master’s preferred
Strong experience providing strategic account management to accounts required
Your proven track record of successfully selling additional service lines to current customers
Project management, critical thinking skills, and strong attention to detail required
Stable work history required
Strong skills in Microsoft Office Suite required; CRM experience a plus
Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Responsibilities

Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers
Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns
Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
Establish a strong relationship with your clients
Investigate, track, and resolve customer and client concerns
Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements
Establish and build strong working relationships with ComPsych’s business leaders and team members
Other duties as assigned