Account Manager - Emerging Risk

Newfront

3d•$66,600 - $104,000•Hybrid

About The Position

SUMMARY: Responsible for managing the internal service process and relationships for assigned property and casualty client companies. FROM THE TEAM: Come join Newfront’s Emerging Risk Team! We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world. We provide risk management guidance to companies across multiple industries. There’s something new every day! We promote from within whenever possible and are committed to the professional development of our team members, providing time and funding for courses and seminars. Oh yeah, we like to have fun too. This position is a salaried, exempt, and full-time position and will be reporting to the Team Lead. This is a US-based remote or hybrid role (required to work until 4pm PST M-F), with the option to work from any of Newfront's office locations or hubs in Southern California or Texas. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

Requirements

Excellent communication skills: written, public speaking and presentation preparation.
Excellent telephone/zoom etiquette and customer service skills, professionalism and tact.
Advanced knowledge of Microsoft Office and its more complex features.
Ability to be resourceful, take initiative, solve problems and offer solutions.
Works well with others in a fast paced environment and be responsive to co-workers and colleagues. Ability to train, delegate, provide oversight and give feedback.
Adaptability and flexibility to address issues and client needs.
Excellent time management skills.
Ability to learn and adopt and train use of technology systems and software applications.
Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.
Ability to review internal/external deliverables to ensure accuracy.
Intermediate project planning and management.
Ability to forge relationships and build trust.
Minimum of 3 to 5 years of brokerage experience is required. Need a strong understanding of all lines of coverage, including management liability.
Property and Casualty Insurance license is required (to have or obtain within 3 months of start date).

Responsibilities

Independently manage client relationships and accounts within our industry leading Emerging Risk Group handling venture backed accounts.
Managing a book of up to $1MM in volume revenue made up of approximately ~85 clients.
Act as first and primary client point of contact to provide day-to-day service by responding to client questions and requests.
Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business.
Manage the onboarding process of new clients.
Manage the marketing process for prospect companies.
Prepare and review client communications and finalize for delivery.
Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
Perform thorough contract reviews for clients.
Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
Provide training to Account Coordinators.
May manage Account Coordinators.
May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)
Perform other duties and special projects as assigned.