Account Manager, Employee Benefits

Gallagher•Richfield, OH

1d•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we’re all about helping people and businesses thrive. As an Account Manager in Employee Benefits, you’ll be part of a team that’s committed to delivering exceptional service and building strong relationships. You’ll work with clients of all sizes, helping them navigate their insurance needs and find the best solutions. Our ideal candidate is someone with experience as an Account Manager within employee benefits. We may also consider candidates with in-house benefits experience who are interested in pursuing opportunities on the brokerage side. Please note that this is a hybrid position with office days, Monday - Thursdays and remote on Fridays. During the training you may be required to be onsite full-time for the first 2-3 weeks. The office is located in Richfield, OH. How you'll make an impact In this role, you’ll manage a portfolio of accounts, ensuring clients receive the care and attention they deserve. You’ll lead the renewal process, working closely with colleagues to deliver tailored solutions on time. You’ll also build strong relationships with clients, becoming their go-to person for advice and support.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Strong communication skills and the ability to manage multiple priorities.
A knack for using technology to stay productive and deliver quality work.

Responsibilities

Manage a book of business, serving as the primary point of contact for clients
Maintain accurate and up-to-date client records in agency management system
Respond to client inquiries regarding coverage, billing, claims and policy changes in a timely manner
Work with clients to understand their needs and provide the right solutions.
Partner with internal teams to ensure smooth account management.
Support Producers and Account Executives to deliver excellent service.
Travel occasionally to meet clients and strengthen relationships.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program