Account Manager - Hotel Franchise

HUB International•Chicago, IL

3d•$100,000 - $120,000

About The Position

The Account Manager (Hotel Franchise) will work closely with the Producer, Account Executive, and other team members, and serves as the liaison between the customer and the internal team. In this role, they will be leveraging their commercial insurance knowledge, experience and judgement to assist clients in their day- to day insurance needs and risk management challenges. The position is responsible for client relationships, providing clients with excellent service and support and leading/facilitating team productivity.

Requirements

Strong understanding of commercial lines and hospitality and/or franchise insurance coverages, forms, procedures, and policy rating
Self-motivated and able to thrive in a results-driven environment
Proven ability to manage multiple projects at a time while paying strict attention to detail
Responds to change and challenges in a calm, composed and positive manner
Able to maintain confidentiality, exercise discretion and sound, professional judgement
Strong problem solving and critical thinking skills
Effective negotiating skills
Effectively prioritizes and plans work activities, readily adaptable to changing circumstances
Client focused
Ability to work independently and as part of a team
Excellent interpersonal communications skills
Ability to follow procedures
Intermediate knowledge of Microsoft Office Suite
Some Travel
Bachelor’s Degree or equivalent work-related experience - Required
Property & Casualty License - Required
Minimum 5 years in a commercial insurance customer service role – Required

Nice To Haves

Have a designation or willingness to obtain - Preferred
Minimum 3-5 years of experience in the hotel, hospitality, and/or franchise industry - Preferred
Applied Systems (EPIC) experience preferred

Responsibilities

Effectively manage processing of incoming documents from insurance carriers such as policies, audits, and endorsements within their assigned book of business, ensuring their accuracy
Cultivate long-term, mutually beneficial relationships with clients and insurance markets
Process contract reviews and review non-standard certificates of insurance on behalf of the client, verifying adequate coverage is in place
Serve as a mentor and role model to others by sharing your professional knowledge and experience, as well as by demonstrating actions and leadership that reflect the best interests of the organization
Secure mid-term coverage for additional lines by requesting/negotiating quotes from insurance carriers and issuing binding instructions
Respond to Accounting Inquires from insurance carriers and internal accounting
Communicate with insurance carriers to resolve coverage issues, audit disputes and /or billing questions
Participate in or conduct client meetings when necessary
Attends industry related continuing education training and courses
Performs other duties and projects as assigned
Serve as a backup to the Account Executive, Program Manager, and the Associate Account Manager(s).