Account Manager I

About the position

TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.

Responsibilities

• Supports Marketing & Sales Manager in carrying out the Marketing & Sales goals (sales targets and profit) of the Company.
• Works with internal departments to introduce products to customers and support/coordinate R&D activity, including participating in R&D meetings and tracking sample shipments.
• Provides support in customer negotiations.
• Tracks inventory & maintains forecast for key/enterprise accounts; coordinating with Material Planner and production team to match output with anticipated consumption.
• Establish pricing for all new and existing products with Marketing & Sales Manager or above.
• Works with customers and aligns internal departments to resolve customer issues/concerns with direction from manager.
• Generates call reports & weekly status reports as well as monthly and annual sales reports for the Marketing & Sales Manager.
• Works with Accounting and Sales Operations to collect on customers’ unpaid invoices.
• Follows the ISO 9000 standards for quality management and submits the necessary documents required to comply with these standards.
• Expected to perform the above work activities at the Company workplace during regular business hours.
• Interpret, distill, and present complicated and/or technical information to employees, customers, and others in understandable and relatable terms.
• Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day.
• Performs additional duties as needed.

Requirements

• Bachelor's degree (B.S. of Chemistry, Biology, Materials Science or any other related field or B.A.) from four-year college or university, M.B.A. is a plus.
• 0-2 years of direct sales experience in the U.S. electronic/semiconductor/chemical manufacturing industry, or MBA degree in lieu of experience.
• Ability to communicate well in English (verbally/written).
• Sales presentation and negotiation skills.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Able to work independently or in a team setting.
• Must be hands-on with solid attention to detail.

Benefits

• Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees
• 401(K) with company match
• Paid life insurance
• 15 paid Holidays
• Generous paid time off
• On-the-job training and skill development
• Employee assistance program