Account Manager II

Medica • Minnetonka, MN

9d • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica’s Account Manager II is responsible for building relationships with new clients while maintaining existing client base, coaching clients on all aspects of Medica's programs/products and client implementation. This role partners with Account Executive and Sales Relationship Manager to provide consultation and education to the client on all aspects of Medica's programs including operational processes, commercial products, contract and regulatory compliance, and administrative service design. This role will work with both self-funded and fully insured clients and will be responsible for the effective and timely resolution of service issues. Performs other duties assigned.

Requirements

• Bachelor's degree or equivalent experience in related field
• 3+ years of related work experience beyond degree
• Minnesota Accident/Health License or the ability to obtain within the first 90 days of employment
• Ability to communicate externally (Brokers, group administrators, etc.)
• Strong interpersonal skills (listening, mentoring, motivating)
• Collaborate and partner cross-functionally (Operations, Leadership, Account Executive, Sales Relationship Manager, etc.)
• Insurance or Healthcare industry knowledge and demonstrated proficiency in working with health plans
• Exceed client and broker partner expectations through proactive communication and best-in-class service
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for collaborating with the Sales team to successfully on-board and integrate new clients
• Serve as liaison for clients and internal stakeholders
• Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Responsibilities

• building relationships with new clients while maintaining existing client base
• coaching clients on all aspects of Medica's programs/products and client implementation
• partners with Account Executive and Sales Relationship Manager to provide consultation and education to the client on all aspects of Medica's programs including operational processes, commercial products, contract and regulatory compliance, and administrative service design
• responsible for the effective and timely resolution of service issues
• collaborating with the Sales team to successfully on-board and integrate new clients
• Serve as liaison for clients and internal stakeholders

Benefits

• competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level