Account Manager, Lead Generation
About The Position
In this role, you will be responsible for: Managing your set of law firm partners with deep knowledge of their performance, operations, and fit with TopDog Analyzing key metrics (conversion rate, drop rate, average attorney fees) to diagnose what's driving them and why it matters Proactively spotting trends and addressing performance issues before they escalate Asking the right questions to validate claims and uncover root causes Holding partners accountable to clear standards while approaching partnerships with humility and genuine investment in mutual success Collaborating across intake, operations, and business development to solve problems and support partnership growth Identifying opportunities to improve systems, processes, or outcomes, not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. How This Role Drives the Business At TopDog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for an Account Manager who's ready to do the same. You'll manage a set of law firm partners using data and critical thinking to spot performance issues, diagnose root causes, and drive improvement through honest, respectful partnership. You'll know your partners inside and out, their operations, their metrics, their challenges, and understand the data behind those metrics. You're comfortable having hard conversations and holding partners accountable while staying curious, humble, and genuinely invested in solving problems together. This is a role for someone analytical, direct, and unafraid of discomfort, someone who moves fast, gets their hands dirty in the data, and solves problems without waiting to be asked. This role is critical to our success because it: Directly impacts [clients / revenue / case outcomes / team efficiency] Supports speed, quality, and consistency as we scale Helps protect and elevate the TopDog Law brand and client experience Strengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6–12 months, success in this role looks like: You consistently deliver on commitments with minimal oversight You proactively identify issues and propose solutions Your work raises the bar for quality, clarity, and follow-through You are viewed as a reliable, trusted partner by teammates and leaders You contribute positively to team energy, morale, and momentum
Requirements
- Data-driven problem solver, comfortable getting your hands dirty in spreadsheets, creating analyses, and using data to ask better questions
- Strong critical thinking, connects operational issues, metric changes, and business outcomes to diagnose root causes
- Respectfully direct communicator, able to have hard conversations and hold partners accountable
- Partnership mindset with backbone, genuinely curious about partners, humble about your own blind spots, but unafraid to stand your ground when needed
- Comfortable working autonomously and making sound judgment calls
- Unintimidated by seniority, equally comfortable engaging with C-suite, managing partners, or operations teams
- Owns mistakes, fixes them, doesn't hide them
- Bachelor's degree required
- 2+ years of experience in account management, client success, or partner relationship roles — ideally with experience managing performance metrics and having difficult conversations
- Comfortable with spreadsheet analysis and CRM systems
- Prior experience working cross-functionally in a fast-paced, growth-focused environment
- Strong communication skills—written and verbal
- Ability to think critically, prioritize effectively, and execute with speed
Nice To Haves
- Experience in a fast-growing or high-volume environment
- Comfort with ambiguity and evolving systems
- Experience in legal, professional services, or client-centric organizations
Responsibilities
- Managing your set of law firm partners with deep knowledge of their performance, operations, and fit with TopDog
- Analyzing key metrics (conversion rate, drop rate, average attorney fees) to diagnose what's driving them and why it matters
- Proactively spotting trends and addressing performance issues before they escalate
- Asking the right questions to validate claims and uncover root causes
- Holding partners accountable to clear standards while approaching partnerships with humility and genuine investment in mutual success
- Collaborating across intake, operations, and business development to solve problems and support partnership growth
- Identifying opportunities to improve systems, processes, or outcomes, not just following existing playbooks
Benefits
- Real growth: As the firm grows, so do opportunities for advancement and leadership
- High standards, real support: Clear expectations, coaching, and accountability
- Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
- Meaningful work: Helping people through some of hardest moments of their lives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
