Account Manager & New Sales Representative

Blue Cross Blue Shield of Minnesota•Eagan, MN

9d•$75,000 - $80,000•Hybrid

About The Position

Blue Cross and Blue Shield of Minnesota is looking for an Account Manager & New Sales Representative to join our 2–9 Team. In this role, the Account Manager & New Sales Rep plays a key role in supporting New‑to‑Blue (NTB) business, managing service and renewals, and strengthening relationships with brokers and small‑group clients. This role serves on the team’s lead line, responding to inquiries from prospective groups and broker partners, assessing eligibility, and guiding qualified employers through the process of securing small‑group coverage. Managing a high‑volume portfolio, the selected candidate will handle a steady flow of eligibility questions, renewal needs, and alternative rate or plan requests—especially as market demand increases. While most responsibilities center on servicing an existing book of business, the role also supports new sales inquiries through established broker relationships. No cold calling is required. The ideal candidate brings a positive, team‑focused personality; strong interpersonal and communication skills; and the ability to build trust with brokers and clients. Because this role manages high volumes of work, the selected candidate must be exceptionally detail‑oriented, able to think critically, solve problems independently, and maintain accuracy under pressure. Strong organizational skills, multitasking, and time management are essential—especially when managing heavy email traffic, prioritizing requests, and triaging inquiries in a fast‑moving corporate environment. Overall, this role offers meaningful career growth and a pathway toward broader account management or sales opportunities within the organization.

Requirements

1-2+years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.
Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
Excellent written and verbal communication skills as well as the ability to pay close attention to detail.
Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities.
Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team.
Able to influence internal and external stakeholders to achieve desired outcomes.
Positive attitude and the ability to participate as part of a team to assure plan compliance and customer satisfaction.
Demonstrated PC skills, including experience in Microsoft, Word, Excel, and PowerPoint.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's degree.
Knowledge of Blue Cross and affiliates products is preferred.
Sales or customer service experience

Responsibilities

Relationship Management with Agency/Broker/Consultant/Client.
Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross and Blue Shield of Minnesota (Blue Cross) brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas.
Represents Blue Cross insurance plans, by meeting with brokers independently, ensuring they are in compliance, aware of mandates, and educated on updates in the market and to their plan
Assist in the preparation and delivery of proposals and renewals for new and existing health plan business or relevant ancillary lines.
Help resolve service issues including interactions with internal Blue Cross operations staff and others as needed.
As available, responsible for answering and following up on incoming sales calls and emails from prospective customers generated by marketing campaigns.
Maximizes the sale of company products through determining suitability, eligibility, and need; explains benefits for appropriate coverage, responds to questions, supplies relevant marketing material, and assists with the application process.
Maintain client and employee information in the client database as required.
Support retention and growth sales with stakeholders and customers.