Account Manager - Parking Operations

Propark Mobility•Houston, TX

8h•$60,000 - $65,000•Onsite

About The Position

Park your career here, with Propark Mobility! Account Manager - Parking Operations Salary Range: $ 60,000.00 -$ 65,000.00 Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary Work Modality : On Location Schedule: Full-time Location: Houston, Texas Applications will be accepted until job is closed. Ideal Experience: This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight Established experience with scheduling and payroll is a plus Bachelor’s degree with a concentration in business is helpful but not required. Skills and Abilities we are searching for: You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP What We Offer: Compensation and Benefits: Fantastic opportunities for career growth - we always look to promote from within first! Free Parking!! Competitive salary that is commensurate with experience, plus incentive bonus potential. Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday! Priority driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program - Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 Who We Are: We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? We have lots of opportunities ahead! As Account Manager , you will: Develop and train supervisors and line-level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day-to-day operational issues. Manage and submit employee, operations, and payroll reports. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours). Maintain the highest professional and ethical standards for both our organization and our client. Are you ready to park your career here? Apply today! We can't wait to meet you! Free parking while working at your assigned Propark location(s). Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation Estaciona tu carrera aquí, ¡con Propark Mobility! Gerente de Cuenta – Operaciones de Estacionamiento Rango Salarial: $60,000.00 - $65,000.00 según experiencia, más bono por incentivos de hasta el 15% del salario Modalidad de Trabajo: Presencial Horario: Tiempo completo Ubicación: Houston, Texas Se aceptarán solicitudes hasta que el puesto sea cubierto. Experiencia Ideal: Esta posición es responsable de todos los aspectos de la operación, incluyendo la gestión de la flota de transporte (shuttle), estacionamiento propio (self-parking) y servicios de valet, así como la supervisión del equipo en su ubicación. El candidato ideal tendrá experiencia previa en la industria del estacionamiento, siendo la experiencia en hospitalidad un valor agregado importante. Experiencia progresiva en gestión con supervisión de equipos de primera línea Experiencia comprobada en programación de horarios y nómina es una ventaja Licenciatura con concentración en negocios es útil pero no requerida Habilidades y Competencias que Buscamos: Persona motivada, dispuesta a asumir nuevos desafíos, con experiencia en gestión en las industrias de Estacionamiento, Servicio al Cliente y/o Hospitalidad. Persona práctica, organizada, honesta y reflexiva, con actitud de “arremangarse y hacer que las cosas sucedan”. Conocido/a por ser confiable, leal y responsable. Autosuficiente, ingenioso/a y con capacidad para tomar decisiones. Ve los desafíos como oportunidades y busca una posición con posibilidades de crecimiento. Disponibilidad flexible, ya que el puesto puede requerir trabajo en fines de semana y días festivos. Excelentes habilidades de comunicación oral y escrita. Habilidad excepcional para trabajar con personas y lograr resultados extraordinarios. Excelentes habilidades informáticas, incluyendo Microsoft Office (Word, Excel, PowerPoint y Outlook) y ADP. Lo Que Ofrecemos: Compensación y Beneficios Excelentes oportunidades de crecimiento profesional — ¡siempre buscamos promover internamente primero! ¡Estacionamiento gratuito! Salario competitivo acorde a la experiencia, más potencial de bono por incentivos. Generoso tiempo libre — días festivos, vacaciones, bienestar y ¡un día libre adicional por tu cumpleaños! Cultura basada en prioridades, solidaria, participativa, empoderadora y celebratoria. Empresa que valora la diversidad, la inclusión y el sentido de pertenencia. Ambiente de trabajo dinámico y progresivo donde todos reciben una dirección clara y luego son empoderados para cumplir sus objetivos. Oportunidades de aprendizaje a través de nuestro programa interno de capacitación – Propark Think. Excelente paquete de beneficios que incluye seguro médico, dental, de visión y 8 seguros suplementarios, ¡incluyendo seguro para mascotas! Programa gratuito y confidencial de asistencia al empleado (EAP) que brinda apoyo y recursos a empleados y sus familias las 24 horas del día, los 7 días de la semana. Quiénes Somos: Hacemos que cada día sea excelente — juntos. Creamos un ambiente de trabajo emocionante con una cultura enfocada en apoyarnos y celebrarnos mutuamente. Nuestros miembros del equipo disfrutan de un entorno positivo profundamente comprometido con nuestro objetivo principal: crear el momento perfecto de estacionamiento para cada huésped. Propark Mobility es una empresa líder en la industria que comenzó con un solo lote en Hartford, CT en 1984. Hoy contamos con más de 750 ubicaciones en todo Estados Unidos y estamos en un plan a 5 años para cuadruplicar nuestro tamaño. ¿Estás listo/a para estacionar tu carrera aquí? ¡Tenemos muchas oportunidades por delante! Como Gerente de Cuenta, usted: Desarrollará y capacitará a supervisores y empleados de primera línea. Revisará y aprobará horarios de trabajo para asegurar cobertura adecuada minimizando gastos. Desarrollará y mantendrá relaciones sólidas con clientes y asistirá a reuniones con clientes. Apoyará a supervisores en el manejo de quejas de clientes y problemas operativos diarios. Gestionará y enviará reportes de empleados, operaciones y nómina. Supervisará el programa de servicio al cliente para garantizar la satisfacción. Desarrollará presupuestos y monitoreará finanzas para cumplir objetivos comerciales. Revisará y evaluará auditorías para garantizar la integridad del control de ingresos. Asegurará el cumplimiento de políticas y procedimientos de la empresa y del cliente. Responderá a problemas operativos cuando sea necesario (en ocasiones, fuera del horario laboral). Mantendrá los más altos estándares profesionales y éticos para nuestra organización y nuestros clientes. ¿Está listo/a para estacionar su carrera aquí? ¡Postúlese hoy mismo! ¡Estamos ansiosos por conocerle! Estacionamiento gratuito mientras trabaje en su(s) ubicación(es) asignada(s) de Propark. Propark es un Empleador que Ofrece Igualdad de Oportunidades (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation.

Requirements

You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
Your friends describe you as trustworthy, loyal and dependable.
You are self-sufficient, resourceful and decisive.
You see a challenge as an opportunity and are looking for a position with a chance for growth.
You have a flexible schedule meaning that the position may require working weekends and holidays.
You have impeccable conversational and written communication skills.
You have an exceptional way with people and you achieve extraordinary results.
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

previous parking industry experience, with a hospitality focus also being a top asset
Progressive management experience with front-line team oversight
Established experience with scheduling and payroll is a plus
Bachelor’s degree with a concentration in business is helpful but not required

Responsibilities

Develop and train supervisors and line-level employees.
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain strong client relations and attend client meetings.
Assist supervisors in handling customer complaints and day-to-day operational issues.
Manage and submit employee, operations, and payroll reports.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company policies and procedures, as well as those of our client.
Respond to operational issues when needed (at times, after normal business hours).
Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Free parking while working at your assigned Propark location(s).