Account Manager (Renewals & Expansion)
About The Position
We are seeking a high-impact Account Manager who blends strategic account ownership, consultative selling, operational excellence, and long-term relationship management. This individual will serve as the primary post-sale contact for customers - responsible for onboarding, implementation, retention, identifying growth opportunities, stakeholder expansion, and ensuring measurable value across every phase of the customer lifecycle. This role requires sales acumen, strategic account navigation, and the ability to uncover business needs while driving increased adoption, expansion, and long-term customer satisfaction.
Requirements
- 3–7 years in Customer Success, Account Management, or a hybrid SaaS role.
- Strong sales acumen: value pitching, negotiation, and expansion experience.
- Skilled at account mapping, stakeholder discovery, and relationship building.
- Excellent communicator with confidence engaging executives and teams.
- Highly coachable, proactive, organized, and comfortable working independently.
- Experience with HubSpot or similar CRM tools.
- Thrives in fast-paced, evolving environments.
Nice To Haves
- Experience with the events industry is a plus but not required.
Responsibilities
- Lead onboarding & implementation to ensure fast, successful customer adoption.
- Map accounts, identify key stakeholders, and multi-thread relationships.
- Own retention, renewals, and long-term customer satisfaction.
- Identify upsell and cross-sell opportunities; drive expansion revenue.
- Deliver proactive support, QBRs, and value-based recommendations.
- Collaborate with Product, Sales, and Marketing to champion customer needs.
- Track all activity, insights, and renewal details in HubSpot.
- Act as a strategic advisor who ensures customers achieve measurable outcomes.
Benefits
- Competitive salary + equity, with tons of room for career growth
- Company sponsored 401(k)
- Generous PTO
- Paid parental leave
- Flexibility to work from anywhere
- Amazing annual team-wide and department offsites
- World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
- $50/month phone stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
