Account Manager (Pest Control Experience is Mandatory)

Braman Termite & Pest Elimination • Worcester, MA

4d

About The Position

Braman Termite & Pest Elimination is seeking a qualified Pest Control Account Manager with several years of industry experience to join our growing team. Essential Duties and Responsibilities include the following. Other duties may be assigned. Communicates effectively with Branch Manager, Service Supervisors, and Service Technicians daily. Escalates any issues as needed. Attends and holds required meetings and communicates all relevant company information to Service Supervisors and Service Technicians including but not limited to process updates, policy updates, and company news. Assists performance needs for Service Supervisors and Service Technicians, including but not limited to working with the Service Supervisors on performance reviews, disciplinary actions, and other performance discussions including training and development. This also includes training for new Service Supervisors and Service Technicians. Additionally executes the required number of Quality Audits and Ride a long’s each quarter. Conducts Audit prep for inspected facilities. Coordinates and completes Mobile Audits, Client Care, Trend Reports, and Yearly Assessments. Responsible for “on call” assignments, on nights and weekends covering incoming customer calls on a rotating schedule. Helps resolve escalated issues. Performs and leads new account/location set up, install, and clean out.

Requirements

• A minimal of a high school diploma is required.
• A proven track record and experience of working in the Pest Control industry is essential.
• Experience resolving pest problems in an urban setting is required.
• The ability to utilize electronic forms of communication including PC, e-mail, Microsoft office, and pest control software is essential.
• The Account Manager is capable of reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• They also write routine reports and other correspondence.
• The need to speak effectively before groups of customers or employees of organization is essential.
• A valid driver’s license with safe driving record is required.

Nice To Haves

• Prior management experience is preferred.
• A Massachusetts pest control license or certification is preferred.

Responsibilities

• Communicates effectively with Branch Manager, Service Supervisors, and Service Technicians daily.
• Escalates any issues as needed.
• Attends and holds required meetings and communicates all relevant company information to Service Supervisors and Service Technicians including but not limited to process updates, policy updates, and company news.
• Assists performance needs for Service Supervisors and Service Technicians, including but not limited to working with the Service Supervisors on performance reviews, disciplinary actions, and other performance discussions including training and development.
• Executes the required number of Quality Audits and Ride a long’s each quarter.
• Conducts Audit prep for inspected facilities.
• Coordinates and completes Mobile Audits, Client Care, Trend Reports, and Yearly Assessments.
• Responsible for “on call” assignments, on nights and weekends covering incoming customer calls on a rotating schedule.
• Helps resolve escalated issues.
• Performs and leads new account/location set up, install, and clean out.

Benefits

• Competitive wages based on prior pest control experience
• Quarterly bonus incentive program
• 401K retirement plan- With company match!
• Health, dental, vision and supplemental insurance
• Employee Assistance Program
• Company paid life insurance
• Paid vacation, holidays, and sick time
• Weekly paycheck
• Opportunities for commission
• Company uniforms
• Company vehicle and phone (once certification is complete)
• Paid Technical Training School/Required State Pesticide Licensing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED