Account Manager - Lafayette, IN

Konecranes•Lafayette, IN

3d•$86,000 - $108,000•Onsite

About The Position

The Account Manager – serves as the single point of contact (SPOC) for all commercial, technical, and strategic engagement at our customer's Lafayette facility. This role owns the end-to-end customer relationship, ensuring alignment between Caterpillar stakeholders and internal teams across sales, service, engineering, modernization, and project execution. The primary objective is to protect and grow the customer account by delivering consistent customer experience, proactively identifying risk, and driving long-term service and lifecycle strategies across the crane and lifting equipment fleet.

Requirements

Self‑starter with strong written and verbal communication skills.
Strong PC/software skills (CRM, MS Office, applicable systems).
Demonstrated leadership and interpersonal skills.
Strong systems thinking, risk awareness, and cross-functional leadership.
Bachelor’s degree preferred; equivalent experience considered.
Minimum two (2) years of leadership or customer-facing account experience.
Basic mechanical and electrical understanding (minimum 2 years).
Must maintain a good driving record.
Must be willing and able to travel.

Nice To Haves

Prior experience with cranes or industrial equipment preferred.
Experience managing large, complex industrial accounts strongly preferred.
Ability to relocate may be required for advancement.

Responsibilities

Account Ownership & Customer Relationship Leadership
Serve as the customer SPOC across all business lines (service, modernization, equipment, safety, technology).
Own escalation management, issue resolution, and executive alignment.
Maintain weekly contact with all assigned customer stakeholders; document all activity.
Build trusted relationships with maintenance, engineering, reliability, safety, plant, and site management.
Conduct annual (or more frequent as needed) business review presentations.
Represent customer’s voice internally and Konecranes’ capabilities externally.
Strategic Account Planning & Lifecycle Management
Develop and maintain a multi‑year account strategy aligned with customer operational, safety, and capital planning goals.
Lead creation of modernization roadmaps, fleet assessments, and lifecycle planning.
Identify opportunities for:
Engineered modernizations
Controls, automation, and area control solutions
Safety and compliance upgrades
Reliability and lifecycle extension initiatives
Proactively identify operational risks before incidents occur.
Commercial Ownership & Opportunity Leadership
Own the commercial strategy for all customer opportunities.
Ensure opportunities are properly qualified, scoped, reviewed, and priced.
Prepare quotes, estimates, and proposals; maintain CRM (Siebel) compliance.
Move opportunities through the funnel using correct sales stages.
Support collection efforts for problem accounts.
Maintain visibility on pipeline, backlog, and forecast accuracy.
Review and negotiate all non-standard Terms & Conditions.
Sales Execution & Activity Management
Ensure effective sales growth consistent with strategic objectives.
Engage in direct sales activity to meet/exceed established quotas.
Participate in weekly sales meetings and required planning processes (budget, forecasting, strategy).
Participate in required monthly reporting including Rush reports.
Cross‑Functional Coordination
Coordinate internal alignment between:
Sales Engineers
Application Engineering
Field Operations & Service
Project Management
Product/Technology/Engineering SMEs
Ensure technical solutions are compliant, appropriate, and executable.
Prevent fragmented communication or duplicated efforts.
Facilitate internal approvals before customer commitments.
Safety, Compliance & Risk Leadership
Serve as advisor on crane safety, compliance, and risk mitigation.
Ensure recommendations align with OSHA, ASME, CMAA, and Caterpillar expectations.
Reinforce that solutions reduce risk but cannot fully eliminate it.
Ensure compliance with local, state, federal regulatory requirements.
Accountable for overall account health, customer satisfaction, and long-term growth.
Authorized to coordinate and prioritize internal resources in support of the customer.
Responsible for ensuring no work proceeds without proper technical and commercial review.

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year