Account Manager

Fidus Systems

11d

About The Position

Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets. The Account Manager supports Business Development Managers (BDM) in a defined territory, owning day to day account coverage, nurturing relationships, and helping progress opportunities for Fidus’ electronic design services. To collaborate with and support the BDM in the continuous expansion of both client and territory sales, achieving and exceeding annual plan.

Requirements

Minimum 2 years of experience in B2B sales, account coordination, inside sales, or customer-facing roles, ideally in technology, engineering services, or electronics.
Strong relationship-building and customer service skills; comfortable engaging engineers, procurement, and management stakeholders.
Excellent verbal and written communication skills, including meeting notes, follow-up emails.
trong organizational and time-management skills; able to manage multiple accounts, tasks, and deadlines.
Comfortable using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator).
Interest in learning complex technical concepts around complex engineering design services.

Responsibilities

Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM.
Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus.
Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM.
Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions.
Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs.
Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline.
Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution.
Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure.
Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting.
Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape.