Account Manager - New Mexico / West Texas

Sonova AG

3d

About The Position

The Account Manager is responsible for driving new business growth and expanding relationships with existing customers within the New Mexico and West Texas territory. This role partners closely with internal teams and regional leadership to ensure customers receive the right product solutions, training, and support while achieving territory sales goals.

Requirements

• Bachelor’s degree required
• Knowledge of hearing instrument technology and industry practices
• Strong relationship-building and customer engagement skills
• Experience with CRM systems and Microsoft Office tools
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

• Master’s degree or AuD preferred
• Previous experience assisting patients independently preferred

Responsibilities

• Conduct regular sales calls to current and prospective customers within the assigned territory
• Grow sales of Phonak products by developing new accounts and expanding existing relationships
• Promote and demonstrate new hearing technology and solutions
• Provide training on product fitting, fine-tuning, and software usage
• Partner with Regional Directors, Key Account Managers, trainers, and inside sales teams to support customer success
• Conduct needs assessments and recommend appropriate product solutions for customer clinics
• Negotiate pricing and support marketing strategies that drive customer business growth
• Support onboarding and training of new accounts
• Maintain accurate documentation of customer activity within Salesforce
• Manage expense reporting through Concur and ensure compliance with internal policies
• Represent Phonak at regional and national meetings as required

Benefits

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• Plan rules/offerings dependent upon group Company/location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level