Account Manager - Lake Charles

Hoist & Crane Service Group Inc

About The Position

Hoist & Crane Service Group is looking for a motivated Account Manager to create long-term, trusting relationships with our clients. The individual, preferably, must possess a knowledge of overhead cranes and other types of heavy machinery. Some knowledge about industrial elevators and overhead rolling doors is a plus. Candidates should also have a general understanding of the industrial manufacturing industry as well excellent sales experience in this setting. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. In this role, you will liaise with cross-functional internal teams to ensure customer satisfaction and to improve the entire customer experience. Timely and accurate execution of paperwork, quotes, and various correspondences is a must. Consistent and professional follow up and communication through email, phone, and personal interaction either at customer offices or jobsites. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you. For over 40 years, Hoist & Crane Service Group has been a leader in the industrial service industry. Safety is our top priority and our programs have been honored by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, Respect, Effectiveness, and Legacy.

Requirements

Basic understanding of all types of heavy equipment repair and maintenance
Excellent phone and communication skills
General knowledge and understanding of crane service business
Experience in industrial sales
Able to work in a fast-paced environment and meet deadlines
Excellent interpersonal skills
Mechanically inclined
Strong organizational skills
Detail oriented
Excellent documentation skills
Must have a valid driver's license
Self-Motivated with a strong work ethic
High School Diploma, GED, or equivalent experience is required
Must be able to pass a pre-employment drug test and background (DISA) and submit to random and annual drug testing as required
Ability to read sales reports
Excellent computer skills
Strong math skills

Nice To Haves

Knowledge of overhead cranes and other types of heavy machinery
Some knowledge about industrial elevators and overhead rolling doors
General understanding of the industrial manufacturing industry
Familiar with account management software (CRM)
Bachelor's degree in Management, Marketing, Engineering, or a related field preferred

Responsibilities

Oversee a portfolio of assigned customers
Develop new business from existing clients
Actively seek new sales opportunities
Meet ambitious individual and team-wide sales quotas
Read sales reports
Increase profitable sales revenue in the assigned territory through scheduled consultations and cold sales calls, email, direct mailings, presentations, and various marketing methods used to promote the HCSG brand and solutions
Offer a full inventory of equipment repair and services to new and current customers including Overhead Crane, Industrial Elevator, and Dock & Door support.
Liaise with cross-functional internal teams to ensure customer satisfaction and to improve the entire customer experience
Timely and accurate execution of paperwork, quotes, and various correspondences
Consistent and professional follow up and communication through email, phone, and personal interaction either at customer offices or jobsites.