Account Manager

E.K.G. Security, Inc•Matthews, NC

11d•$65,000

About The Position

As a full-time Account Manager with EKG Security, you'll oversee a team of dedicated security officers and ensure they do an amazing job for our clients. This supervisory role requires high-level decision-making and problem-solving skills, as your efforts will directly impact our day-to-day operations and team's success. When you join our Charlotte, NC team, you'll make $65,000/year and enjoy terrific benefits like: Health, dental, and vision insurance PTO 401(k) retirement plan Paid vacation Referral program and bonuses Direct deposit Merit pay Paid training Free uniforms Advancement opportunities Flexible hours Drive positive change and make a meaningful difference as our Account Manager! HELP GUIDE US TO SUCCESS! Our dedicated team at E.K.G. Security, Inc., has been keeping clients and properties safe since 1992. As a Service-Disabled Veteran-Owned Business (SDVOB), we provide tailored solutions to fit each client's and community's unique needs. We pride ourselves on building a team of highly trained professionals, from former law enforcement to military veterans, who maintain only the highest of standards. With a commitment to providing competitive pay, excellent benefits, and abundant growth opportunities, we have a 5x lower turnover rate than the national average! Join a mission-driven team that values your expertise and supports your well-being. Our Account Manager is a vital piece of our supervisory team. Step up to the challenge and make a real impact by completing our initial application today!

Requirements

Experience as a North Carolina Armed Instructor in compliance with state licensing requirements - NON-NEGOTIABLE
Proven supervisory experience demonstrating discretion, sound judgement, and independent decision-making abilities
Physical ability to climb stairs, patrol properties on foot, work in various weather conditions, and stand/walk for extended periods (occasionally exceeding 8 hours)
Ability to use computers, tablets, smartphones, two-way radios, and other electronic communication devices
Proficiency in site-specific security operations and software
High school degree or GED equivalent
Valid driver's license
Armed license
CPR, AED, and First Aid certification
Ability to complete EKG Security Site Supervisor training
Ability to learn and use the Paychex Flex system, including the Time and Attendance functions

Responsibilities

Overseeing our uniformed security team and daily operations to ensure we provide high-quality services and to support business profitability
Coordinating the staffing, scheduling, and on-site training for security personnel
Conducting regular quality assurance inspections to measure officers' performance
Ensuring all team members comply with contractual requirements, including screening and training protocols
Assisting with client communication, customer service, and vital administrative functions (payroll, incident reporting, fleet coordination, etc.)
Reviewing coverage needs and making operational adjustments as needed to keep staffing levels adequate
Independently investigating incidents and implementing corrective actions or preventative measures
Making recommendations for hiring, discipline, and termination decisions, escalating issues as needed
Notifying management about significant incidents or operational changes
Maintaining a safe, comfortable, and harassment-free workplace
Reviewing and approving bi-weekly time cards and attendance records
Approving time-off requests
Tracking overtime and ensuring compliance with guidelines
Conducting annual performance evaluations, identifying employee strengths, and providing constructive feedback