Account Manager - Frontier

Swissport International AG•Chicago, IL

8d•$75,000 - $80,000

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Account Manager is responsible for leading, planning and managing all operational activities associated within all lines of business in line with ours and carriers’ procedures, policies and brand values. Employee may also be responsible for performing other job duties occasionally as assigned. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. The pay for this role will be $75.000-$80.000k/yr.

Requirements

College degree or equivalent
3 to 5 years customer services experience
Extensive airport operational experience
Excellent leadership skills with a proven track record of managing people
Above-average ability to work under pressure
Excellent oral and written communication skills
Detail oriented

Responsibilities

Full responsibility for delivering effective operations services solutions to our customers.
Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers.
Resolve customer service issues in a timely manner with tact and diplomacy.
Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards.
Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action.
Review new airline and vendor contracts as needed and provide appropriate feedback.
Review key performance indicators (KPI's) and convey necessary actions if needed.
Meet with customers on a regular basis to get feedback and monitor satisfaction levels.
Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees.
Build and maintain relationships with key stakeholders.
Interview, hire & discipline employees.
Employee scheduling; Time & Attendance control.