Account Opening Specialist

Sequoia Financial Group Llc•Phoenix, AZ

3d•Onsite

About The Position

Sequoia Financial Group is a growing Registered Investment Advisor (RIA), headquartered in Northeast Ohio, offering financial planning and wealth management services. At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are: Integrity. We act in the best interests of others by providing an honest, consistent experience for our clients and team. Passion. We pursue our full potential, seeking to continually enhance and evolve our ability to serve our clients and team. Teamwork. We subordinate our egos to work together for the benefit of our clients. Our promise to team members is that you will grow with us. From experienced advisors to new college grads to transitioning principals, every team member will find Sequoia a place to refine their professional mission, move into new opportunities, go deeper, and lead further. We are built to help you build a career here as a long-term contributor in our work to enrich lives for generations. IDEALLY, WE ARE LOOKING FOR THIS ROLE TO SIT IN OUR PHOENIX, AZ OFFICE AS THIS POSITION WILL SUPPORT THE MOUNTAIN TIME ZONE. OFFICE HOURS ARE 8AM-5PM MT. IF YOU SIT IN THE EASTERN TIME ZONE, HOURS WILL BE 10AM-7PM ET. IF YOU SIT IN THE CENTRAL TIME ZONE, HOURS WILL BE 9AM-6PM CT. IF YOU SIT IN THE PACIFIC TIME ZONE, HOURS WILL BE 7AM-4PM PT. The Center of Excellence, Account Opening Specialist plays a pivotal role in supporting our advisor teams and clients by facilitating all aspects of account opening requests. This position serves as the subject matter expert on processing and policies related to new account requirements for our firm and custodians. The role of the Account Opening Specialist will be measured in terms of on-time completion of New Account openings, minimization of re-work (i.e., NIGO instances), adherence and compliance to internal and external policy, and volume of New Accounts successfully opened in a given time period.

Requirements

2+ year of experience in service or support, preferably within financial services or banking
Excellent communication and organizational skills
Robust PC knowledge, typing skills and proficiency in Microsoft suite
Ability to learn and use multiple systems and platforms

Nice To Haves

Bachelor’s degree in finance, business administration, or related field preferred
Experience with processing or workflow based system
Excellent customer service skills with a focus on client satisfaction
Strong attention to details and accuracy in processing financial transactions
Prior experience with with Salesforce, Schwab, and/or Fidelity
Excellent communication skills, both verbal and written

Responsibilities

Provide outstanding customer support to advisor teams, clients, and colleagues
Process all new account requests accurately and in accordance with defined service level agreements
Handle various types of applications, including retirement, Joint, Individual, various types of Trusts, Corporate, Business, and Charitable accounts
Understand and process different account investment options/features including Separately Managed Accounts, Pledged Accounts, Alternative Investments, and Margin
Understand and process custodian specific paperwork/process for Schwab and Fidelity’s referral networks (SAN/WAS)
Process Sequoia Client Agreements accurately as needed with new accounts. Understand compliance changes and requirements to our agreements
Understand Sequoia’s compliance documents and policies and include with new account packages.
Review custodial systems/accounts to understand ongoing requirements and changes
Document work in cases with detailed explanation and notes
Ensure all necessary policies and data are captured for each new account request
Coordinate and escalate issues as necessary with custodians for timely processing
Develop, maintain, and update training materials, guides, and procedures related to account opening
Offer research support and general assistance regarding account opening
Work with custodians on policy or system changes, communicating with manager and colleagues appropriately.
Respond promptly to inquiries and provide information as needed
Perform other duties as assigned by the manager