Account Operations Specialist II (Manheim)
About The Position
Job Responsibilities: Manage account relationships, maintain effective communications, and ensure customer requirements are met. Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs. Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with commercial clients and key vendors to order and account for keys Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
- Basic computer skills required.
Nice To Haves
- Previous Auction and/or driving experience required.
- Ability to drive vehicles with standard and automatic transmission.
- Ability to provide good customer service and multi-task.
- Knowledge with mechanical repairs and condition report writing preferred.
Responsibilities
- Manage account relationships, maintain effective communications, and ensure customer requirements are met.
- Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
- Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles.
- Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with commercial clients and key vendors to order and account for keys
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
