Account Representative - Claims

Libra Solutions•Denver, CO

1d•Onsite

About The Position

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate. Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. MoveDocs is looking for a highly responsive, goal-oriented Account Representative who will bring energy, expertise, and drive to impact financial and customer experience results within our Negotiations and Collections Team. This role is responsible for assessing complex cases, enabling collaborative win/win settlement outcomes with law firms, and exhibiting decision-making that ensures targeted performance results. The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office and deliver exceptional customer experience results while driving to identified performance targets. This position is based in our Denver, CO office.

Requirements

High School or GED required.
2+ years of work experience in an office type environment or contact center environment.
Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
Self-motivated with desire to build great relationships, and able to meet and exceed goals.
Able to adapt to change and pivot easily between tasks and process changes.
Ability to work quickly and accurately to meet tight deadlines.
Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
Ability to operate efficiently and effectively within a continuous evolving environment.
Must be able to work in-office, Mon - Wed in our Denver, CO office.

Responsibilities

Manage a portfolio of assigned cases and work toward timely resolution.
Communicate regularly with attorneys and partners to negotiate and finalize settlements.
Review case details and make sound decisions to support positive financial outcomes.
Follow up on outstanding balances and drive collections efforts.
Meet or exceed individual performance goals, including recovery targets and turnaround times.
Provide a high level of customer service throughout the negotiation process.
Maintain accurate and detailed notes in internal systems.
Support teammates and provide coverage when needed.
Identify opportunities to improve processes and efficiency within the team.