Tempe Account Representative- SCC VAR

CDW•Tempe, AZ

2d•$18 - $24

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The SB VAR Representative role will work with identified reseller accounts who are primarily buying goods from CDW with the sole purpose of reselling these goods to end user customers. This role will be responsible for managing our Small Business reseller portfolio through inbound/outbound call activities. The SB VAR Representative’s primary duty and responsibility is to respond professionally to inbound phone calls and web inquiries for reseller customers. The VAR Representative’s responsibility is to qualify opportunities to ensure that they are addressed by the correct CDW resource and segment and respond to the customer’s needs while being a strong ambassador of the CDW brand.

Requirements

High School diploma or equivalent (Some college preferred)
1 year of call center experience
1 year of sales experience
Possesses excellent written and verbal communication skills – vocabulary and articulation
Advanced computer skills – experience with Microsoft (Excel and Word)
Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
Ability to solve problems and resolve conflict directly in multiple communication channels
Strong Math Skills
Must be able to work independently and in a team-oriented environment
Proven ability to multitask and balance multiple priorities in an ever-changing environment
Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
Strong interest in sales
Must be able to work independently and in a team-oriented environment
Strong organization skills
Proper written and phone etiquette

Responsibilities

Receive and process all web orders and inquiries from SCVC and unassigned customers.
Handle all customer follow-ups on ETA’s, returns and general account management duties.
Understand and maintain partner restrictions on resale of products by working closely with contacts from
Product and Partner Management, Partner Specialists, Partner Brand Managers or other. relevant stakeholders.
Receive and process all web orders and inquiries from RSLR and unassigned customers.
Ensure metrics and other performance goals are met.
Continuously develop and enhance sales skills, system skills, technical skills and customer service skills through on-going training.