Professional, Account Services Professional, Account Services
About The Position
The responsibilities of the Account Service Associate will be to manage the customer service aspects of our highest volume accounts. These individuals will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers’ requested windows.
Requirements
- Bachelor’s degree
- 1+ years of related customer service
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Working experience with Microsoft Office
- Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
- Must be detail oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
- Meets time commitments to customers
Responsibilities
- Daily customer order bank management for North American Wholesale accounts
- Analyzing account fill rates and actively problem solving for delayed product
- Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
- Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
- Independently take action on various company reports
- Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Aid in the development/improvement of procedures, reports & processes
- Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing
- Service all inside and outside calls promptly and with enthusiasm
- Process sales orders via, email, telephone or electronically; confirm all orders received and troubleshoot any issues
- Understand the product line and cross sell when needed
- Manage account dashboards to ensure accurate and timely deliveries
- Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
- Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
- Arrives at meetings and appointments with customers on time and prepared
Benefits
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
