Account Specialist I - Hybrid/Multiple Locations
About The Position
Considering a job change? Take look at Aon! Our Private Risk Management team is looking for an Account Specialist I. This is a hybrid role, based out of one of the following locations: Jacksonville, FL; Bannockburn, IL; or Chicago, IL. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Maintains effective and productive relationships with clients Perform necessary activities to support Account Executives with processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, initiating endorsement requests, and processing other client request and account servicing functions Provide excellent customer service while answering in-bound phone calls on a toll-free line Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions Ensure system of record (Nexsure) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovations, Results and Values Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance Requirements, and Client Promise Methodology)
Requirements
- 1+ years of personal (or commercial) insurance experience required
- Property & Casualty brokers license preferred, or to be obtained within 120 days of start date
- Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities
- Understands operation processes and methodologies; shown ability to work effectively with moderate guidance and supervision
- Must have strong Excel skills to import/export dates, strong Word skills, some v-look up experience a plus
- Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform tasks that are not routine
- High School Diploma/GED required
Nice To Haves
- Personal high net worth experience is a plus
Responsibilities
- Maintains effective and productive relationships with clients
- Perform necessary activities to support Account Executives with processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, initiating endorsement requests, and processing other client request and account servicing functions
- Provide excellent customer service while answering in-bound phone calls on a toll-free line
- Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions
- Ensure system of record (Nexsure) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail
- Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovations, Results and Values
- Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance Requirements, and Client Promise Methodology)
Benefits
- Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
- Eligibility for benefits is governed by the applicable plan documents and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
