Account Supervisor

Merge•Chicago, IL

4d•$76,000 - $106,450•Hybrid

About The Position

Merge Storytelling and Technology We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Supervisor, you will… Manage brand strategy and marketing campaigns to drive success within assigned accounts, providing strategic value and exceeding client expectations. Serve as a day-to-day client partner, building and maintaining strong senior-level relationships to lead and implement marketing brand strategies and projects. Collaborate closely with clients and internal teams to plan, execute, manage, and analyze detailed campaign and project plans, ensuring all work is delivered on time, on budget, and to agency and client standards, with a focus on measurable results.

Requirements

5-6 years of experience in client management at an integrated advertising agency
Life Science/Pharmaceutical experience
Bachelor’s degree in marketing, advertising, communications, or equivalent work experience
Demonstrated success at working with cross-functional teams and building strong relationships both internally and externally
Proven track record of client success, stakeholder management, and ability to drive incremental revenue
Strong attention to detail, stellar follow-up, and ability to generate strategic creative solutions to meet client needs
Ability to multi-task across multiple projects, accounts, and stakeholders
Excellent organization and communication skills

Responsibilities

Acquire a deep understanding of the client’s business and life science category and build a similar understanding within the agency
Engage clients in forward-looking program planning; partner with Digital, Development, Creative, and other teams to develop and present solutions and recommendations that align with their business goals
Develop strong client relationships through proactive thinking, flawless execution, and on-time delivery
Monitor industry trends, technology, and new approaches/vendor partnerships to advance service offerings for clients
Develop creative briefs and action forms as applicable
Ability to intercept changes from multiple partner agencies and clients and triage appropriately
Negotiate scopes and drive in-line/organic growth; oversee burn reports and change of scope discussions as necessary