Account Supervisor

Beacon Hill Hospitality • Lakeland, FL

14h

About The Position

Account Supervisor At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. We're a rapidly growing company looking for someone to grow their career with us. In this role, you'll oversee the valet service for a busy healthcare location. Hire and Develop a High Functioning Team Fosters a spirit of teamwork and unity that enables each employee and the team as a whole to succeed. Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values. Oversees the hiring, onboarding and managing of all team members -- including performance reviews, discipline and termination as needed and in accordance with company policy. Works alongside team members if needed to cover staffing issues/call outs

Requirements

• Possesses exceptional customer service skills and a positive attitude.
• Has strong Management skills
• Ability to create a team culture of excellence and reliability
• The ability to handle critical issues in a timely manner.
• Proven record of leading teams to success
• Must be at least 19 years of age, have and maintain a valid driver's license and clean driving record (for insurance purposes)
• Ability to drive a manual transmission preferred
• Strong leadership & mentorship skills.
• Ability to deescalate tense situations.
• Ability to read, understand, and communicate effectively both verbally and on paper
• Ability to proactively solve problems, but also knows when to ask for help.
• Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.

Nice To Haves

• Ability to drive a manual transmission preferred

Responsibilities

• Checks in regularly with clients to ensure that the service is exceeding their expectations.
• Handles any escalated customer inquiries and/or complaints.
• Complete accident/incident reports.
• Solves problems and makes decisions using sound and reasonable judgment.
• Prepares account specific procedures, oversees equipment & uniform needs.
• Sets the schedule and completes bi-weekly payroll and reporting
• Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed