Accountant Receivables III

3MD Inc. • Redmond, WA

12d • Onsite

About The Position

The Accountant Receivables III is responsible for independently managing high-volume and high-complexity customer accounts, resolving escalated issues, and ensuring payment and billing accuracy. This role requires advanced research and problem-solving skills, extensive customer communication, and coordination with multiple internal departments to address disputes and process gaps. The Specialist III serves as a subject matter resource for the AR team, assisting with training, providing guidance on complex cases, and supporting the AR Supervisor in process improvement initiatives.

Requirements

• Bachelor's degree in accounting or related field
• 4-6 Years of Experience
• Advanced understanding of accounts receivable processes, including general ledger impact, debits/credits, aging schedules, collections strategies, and dispute resolution.
• Proficiency in Microsoft Excel (intermediate to advanced functions such as pivot tables, lookups, and complex formulas) and Outlook.
• Extensive experience using at least one accounting-related ERP system; experience with multiple systems and complex account structures preferred.
• Proven track record of resolving high-volume and high-complexity account discrepancies independently.
• Excellent verbal and written communication skills, including the ability to manage sensitive or escalated customer interactions professionally.
• Strong analytical and mathematical skills with exceptional attention to detail.
• Demonstrated ability to prioritize and manage competing deadlines in a fast-paced environment.
• Ability to provide guidance and training to junior AR staff on complex processes.
• Tech-savvy with the ability to quickly learn new systems, portals, and tools.
• Results-driven with a strong sense of ownership and accountability for assigned accounts

Responsibilities

• Manage a portfolio of high-volume and/or high-complexity customer accounts, including invoice distribution, payment posting, and account reconciliation.
• Serve as the primary point of contact for escalated payment, billing, and dispute issues.
• Conduct in-depth research to resolve complex account discrepancies, coordinating with multiple internal departments and external stakeholders.
• Communicate regularly with customers to negotiate payment arrangements, resolve disputes, and maintain positive relationships.
• Monitor customer account trends to identify potential payment risks and escalate concerns to the AR Supervisor or Manager.
• Maintain detailed and accurate account notes, documenting all communications, agreements, and actions taken.
• Validate and analyze aging reports for assigned accounts, recommending actions to improve collection outcomes.
• Provide guidance, training, and support to AR I and AR II team members on handling complex cases.
• Assist the AR Supervisor in process improvement initiatives and in implementing best practices across the AR team.

Benefits

• U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
• U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.
• Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.
• Additional paid sick leave is also provided if required by state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level