Accounts Coordinator - Cosmetics and Personal Care

SGS • Fairfield, NJ

8d • $21 - $28

About The Position

The Accounts Coordinator is responsible for supporting assigned key accounts, clients and sales support services for their assigned business unit.

Requirements

• Associates degree (Required)
• 2+ years working in customer service industry (Required)

Nice To Haves

• Bachelor’s degree in relevant field in science or engineering (Preferred)

Responsibilities

• Working closely with assigned clients and leads to determine needs
• Support Sales in account development and business activities to ensure that all inquiries are managed in a streamlined and timely manner
• Prepare written proposals to be issued to clients within 24 hours. Collaborate with team members for strategic and technical support to complete the requests.
• Work with sales to develop new opportunities by prospecting past customers, identifying new potential clients and building client relationships for house accounts across the BU.
• Acts as the liaison between the customer and lab managers, responding to questions and resolving problems by coordinating with internal partners.
• Prepare weekly/monthly sales reports and support the monthly management reports.
• Submit relevant sample documentation to labs including submission forms, purchase orders and SOW’s for subcontracted services. Update the order system and clients with report dates.
• Receive and process orders accurately from clients, sales, KAMs and affiliates
• Ensure proper documentation and samples have been received for order processing; manages and tracks sample inventory to ensure timely processing
• Send associated paperwork to the executing labs and verify the costs and timing of the contracted services
• Analyzing, monitoring and reporting on key account data
• Staying current on company services
• Drafting and sending communications to clients about new offers.
• Document All contacts and efforts with customers processes and practices for addressing the particular needs of their companies
• Handling complaints and concerns.
• Traveling to tradeshows and product launches.
• Maintaining an accurate and updated database of client information.
• Adhere to internal standards, policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental and vision insurance, life insurance, employee wellness programs
• Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program, annual bonus target
• Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees