Accounts Receivable and Collections Specialist

La Crosse Sign Co. • Onalaska, WI

2d • Onsite

About The Position

The Accounts Receivable and Collections Specialist is responsible for managing the full lifecycle of customer billing, receivables, and collections to ensure timely, accurate, and consistent cash flow for the organization. This role plays a critical part in invoicing, down payment tracking, sales tax calculation, commission reporting, and financial accuracy, while also serving as a backup for payroll processing. This position requires strong attention to detail, clear communication skills, and the ability to work cross-functionally with sales, project management, and the accounting team to resolve discrepancies and maintain positive customer relationships.

Requirements

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred
• 2+ years of experience in accounts receivable, billing, or collections
• Proficiency in accounting or ERP systems (e.g., Microsoft Business Central, QuickBooks, etc.)
• Invoicing ownership
• Customer follow-up
• Collections conversations
• Using ERP systems
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to handle sensitive information with confidentiality
• Strong Excel skills and comfort working with reports and data

Nice To Haves

• Experience calculating sales tax and commissions strongly preferred
• Payroll processing experience a plus

Responsibilities

• Prepare, review, and issue customer invoices accurately and on time
• Manage down payment invoicing, tracking, and application to final invoices
• Ensure invoices align with contracts, change orders, and project milestones
• Progress bill and submit final invoicing in conjunction with contractual requirements
• Maintain accurate AR aging reports and follow up on outstanding balances
• Proactively manage collections on past-due accounts in a professional and customer-friendly manner
• Communicate with customers regarding payment status, discrepancies, and resolutions
• Escalate delinquent accounts when appropriate and assist with payment plans or disputes
• Maintain detailed notes and documentation of collection efforts
• Calculate and apply correct sales tax rates based on project location and taxability
• Ensure compliance with state and local sales tax requirements
• Maintain accurate tax documentation and support reporting as needed
• Calculate sales commissions based on approved sales and collections criteria (cash-in)
• Prepare commission reports for review by VP of Sales and payroll processing
• Work with sales leadership to resolve commission questions or discrepancies
• Serve as backup to the primary payroll specialist during absences
• Assist with payroll preparation, review, and processing as needed
• Maintain confidentiality and accuracy of employee payroll data
• Assist with month-end close activities related to AR and revenue
• Reconcile customer accounts and resolve billing issues
• Support internal audits and documentation requests
• Identify process improvements to strengthen billing accuracy and cash flow

Benefits

• Minimum of two weeks of Paid Time Off and an additional 16 hours annually of Paid Personal Time
• Paid holidays
• 401k, with up to a 4% company match
• Excellent Medical, Dental, and Vision Insurance
• Company provided Life Insurance
• Short-Term & Long-Term Disability
• Opportunity for Annual Profit Sharing
• Exceptional Employee Assistance Program
• Year-round work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree