Accounts Receivable Assistant

Brock University

2d•Hybrid

About The Position

Reporting to the Manager, Student Financial Services and Accounts Receivable, the incumbent performs a variety of student accounts and external receivable functions while assisting students, parents, and staff to process payments to student accounts and external receivables through Brock’s systems. The Accounts Receivable Assistant processes scholarships, bursaries, and awards funds; processes OSAP funding from National Student Loan Service Center (NSLSC); requests cheques for credit refunds and scholarship/bursary payments and identifies potential issues and solutions. The incumbent is a key point of contact and is responsible for processing payments to receivable accounts and for all departmental and student account deposits to the University’s bank accounts in a timely and accurate manner.

Requirements

Completion of relevant post-secondary courses (accounting, Bookkeeping, Business, etc.), or the equivalent combination of education and experience
Relevant experience in a large customer service-oriented accounts receivable department
Familiar with general accounting practices
Strong knowledge of accounts receivable practices and banking procedures
Strong spreadsheet and accurate data entry ability, and the ability to maintain detailed records
Ability to work with large sums of cash and a variety of payment options
Knowledge of secure cash custody and balancing procedures
Solid computer competency including word processing, spreadsheet, database, web applications and internet search engines (i.e. Microsoft Office Suite (Excel, Word, Outlook, Teams), SharePoint, etc.)
Customer service skills with the ability to communicate technical information to non-technical users
High attention to detail and accuracy with cash handling
Ability to research companies where external funds have been received and find potential internal departments/contact department(s) or companies for further details/clarification
Ability to work with little or no supervision

Nice To Haves

Experience in an education or public sector environment)
Previous banking experience, accounts receivable experience, Workday software, general OSAP and other provincial funding program knowledge, cash handling experience

Responsibilities

Balance and close batches for student and nonstudent payments received at Brock Central
Apply student tuition billing payments received
Post cash sales to the Financial System as received from external departments
Apply payments received by phone (debit/credit card), cheque or electronic funds for external customer invoices to the correct invoices and applies overpayments to the customer on account
Maintain customer on account payments and applies to outstanding invoices where applicable
Assist Student Financial Services Officers with customer account clean up at fiscal year end, making recommendations to Department Manager regarding state of on account payments for payout and/or small balance write off
Work collaboratively with the University Banking Analyst to process electronic inbound payments received to outstanding invoices or departmental cash sales and deposits
Investigate payments received by cheque or other means where no receivable information is included to determine “ownership” of funds for proper processing; safely stores funds as needed
Adhere to University Cash Handling Policies, (FIPPA, University Confidentiality and Privacy Policies and maintains required security clearances for NSLDS, Scotia Bank Direct Deposit, armoured car pick up services, etc.)
Maintain accurate files and adheres to Brock Record Retention Policies and external record management as required (i.e., Scotiabank electronic deposit destruction cycle)
Prepare all allocated/posted payments received by the Cash Office (student, donor funds, departmental sales, etc.) for deposit to the University’s Bank accounts, (Operating, Trust & Endowments, U.S. Funds)
Maintain security clearance and logs into the National Student Loan Service Center STP site to download federal and provincial funding files.