Accounts Receivable Collections Analyst

Premier Inc.•Charlotte, NC

1d•$42,000 - $63,000•Onsite

About The Position

Accounts Receivable Collections Analyst What you will be doing: This position is primarily responsible for collection efforts. This entails direct interaction with our customers' Accounts Payable departments, operational personnel, and Premier management to ensure payments are received in accordance with terms as defined in executed agreements/contracts. The successful candidate will take ownership in managing a portfolio of diversified customer within the accounts receivable department. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maintain accuracy. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the collections process. This candidate must possess excellent verbal and written communication skills and express himself or herself in a professional manner. This position is responsible for: • Contact customer operational and AP personnel to drive collection of invoices within terms as defined in executed agreement/contract by proactively contacting customers concerning collections of past due receivables and determine reasons for non-payment. • Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, etc. • Create/Monitor Accounts Receivable Aging reports for problem accounts. • Update collection notes in the system and/or file. • Monitor, assign and respond to internal and external customer inquiries through the AR/Finance email box. Pull invoice copies and distribute as requested. • Process and submit customer statements on a monthly basis. • Provide phone support by handling Incoming/Outgoing calls to and/or from customers on a variety of items. • Monitor monthly A/R analysis reports with continuous and proactive focus on DSO, invoice aging, and non-payment trends by using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO). • Back up for submitting/Uploading invoices to customer payment portals/websites as required • Monitor vendor portals for invoice status • Facilitate the coordination between Billing Financial Analysts, Shared Services Specialist, and customer personnel regarding applications of credits and unapplied cash receipts. • Facilitate periodic meetings with internal management to drive collections. Key Responsibilities Responsibility #1– 60% • Provide all backup required by clients for invoices • Review and interpret contracts to ensure invoices are in accordance with defined terms • Review credit requests and obtain needed approvals • Research, explain and resolve inquiries Responsibility #2 – 20% • Disseminate (via mail or email) all invoices and maintain appropriate filing system to retrieve documentation • Assist with external client invoicing requests/questions Responsibility #3 – 15% • Process Activity Requests and changes • Receive changes in address or other related changes from customers and ensure data is entered Responsibility #4 – 5% • Prepare account reconciliations • Reconcile from the AR system to the general ledger • Research and resolve reconciliation issues

Requirements

Years of Applicable Experience - 2 or more years
High School Diploma or GED (Required)
Billing
Researching
Customer Relations
Excel- Pivot tables and VLOOKUP
Accounting /reconciliation experience

Nice To Haves

Workday experience
Collections
Associates or Technical Degree
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Responsibilities

Contact customer operational and AP personnel to drive collection of invoices within terms as defined in executed agreement/contract by proactively contacting customers concerning collections of past due receivables and determine reasons for non-payment.
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, etc.
Create/Monitor Accounts Receivable Aging reports for problem accounts.
Update collection notes in the system and/or file.
Monitor, assign and respond to internal and external customer inquiries through the AR/Finance email box. Pull invoice copies and distribute as requested.
Process and submit customer statements on a monthly basis.
Provide phone support by handling Incoming/Outgoing calls to and/or from customers on a variety of items.
Monitor monthly A/R analysis reports with continuous and proactive focus on DSO, invoice aging, and non-payment trends by using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
Back up for submitting/Uploading invoices to customer payment portals/websites as required
Monitor vendor portals for invoice status
Facilitate the coordination between Billing Financial Analysts, Shared Services Specialist, and customer personnel regarding applications of credits and unapplied cash receipts.
Facilitate periodic meetings with internal management to drive collections.
Provide all backup required by clients for invoices
Review and interpret contracts to ensure invoices are in accordance with defined terms
Review credit requests and obtain needed approvals
Research, explain and resolve inquiries
Disseminate (via mail or email) all invoices and maintain appropriate filing system to retrieve documentation
Assist with external client invoicing requests/questions
Process Activity Requests and changes
Receive changes in address or other related changes from customers and ensure data is entered
Prepare account reconciliations
Reconcile from the AR system to the general ledger
Research and resolve reconciliation issues