Accounts Receivable & Customer Service Representative

Sterling Technologies Inc. • Wixom, MI

1d

About The Position

We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our AR & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency.

Requirements

• The Experience: 2+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role.
• The Mindset: You view collections as a customer service task, not a confrontation.
• Technical Chops: Proficiency in Excel (v-lookups are your friend) and experience with accounting software.
• Communication: Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly.
• Detail Obsession: You’re the type of person who notices a missing decimal point from a mile away.

Responsibilities

• Billing & Collections: Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts.
• Payment Processing: Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies.
• Customer Advocacy: Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email.
• Problem Solving: Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes.
• Data Integrity: Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central

Benefits

• Health, dental, and vision insurance
• 401(k) matching
• Profit Sharing
• Generous PTO
• A supportive team culture that values work-life balance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed